Strategic Insight Senior Manager , Northampton Office / Nationwide House (Swindon) / 1 Threadneedle Street (London)

Description

This is an exciting opportunity to work within the new Customer, Brand and Engagement community. Working in the Customer Strategy, Insights & Propositions team, you’ll be responsible for the direction, development, and coordination of insights to help inform and shape our customer strategy.

In Customer, Brand and Engagement we are embarking on a programme of investment to support the delivery of our new strategy. As part of this investment, we have a number of different roles within Customer Strategy, Insights & Propositions that we are recruiting for.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You’ll work across the Customer Strategy, Insight & Propositions team to ensure joined up, prioritised and compelling understanding of customers across the wider organisation (including senior leadership and Board), to drive optimal strategic decision making:

You’ll be focusing on understanding the backdrop to our customers’ lives, tracking and analysing societal and market trends, and considering how these impact customers’ financial needs and behaviours.
You’ll be comfortable using (and briefing) research & detailed analytics data (supplied by our experts in these fields) and translating this into actionable insights.
You’ll be curating insights that will be consumed at both Exco and Board level, synthesising multiple inputs from across the team and Society into concise and compelling narratives. These insights will be utilised to drive strategy and enable Nationwide to make decisions with up-to-date and objective knowledge.

Please note: this is not a technical research or analytics role.

About you

You’ll be an experienced Customer Insights professional, with a broad range of experience, ideally from a financial services background (but not essential). You’ll bring:

Experience in leading a team to develop compelling consumer insights for senior and wider internal audiences
Experience in developing strong narratives and presenting to a variety of audiences, including exec level
Confidence in working with numbers and data, ideally with a good knowledge of how financial services’ P&Ls operate
A broad understanding of consumers and macro-economic drivers of consumer sentiment and behaviour and an understanding of the external financial services market, including core and emerging competitors
An ability to think like a mutual and develop insight that demonstrates how Nationwide can capitalise on its mutual status
An ability to work across the organisation to ensure insights are holistic: cross-functions (e.g. product teams, Finance/Treasury, Risk, Marketing) and members of the broader internal team (coordinating with, for example, research and analytics teams)

An ability to lead a team to shape the insights produced, to prioritise workload, ensure maximum efficiency and develop the skills of others

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
Up to 2 days of paid volunteering a year
Life assurance worth 8x your salary
A great selection of additional benefits through our salary sacrifice scheme
Wellhub – Access to a range of free and paid options for health and wellness.
Access to an annual performance related bonus
Access to training to help you develop and progress your career
30 days holiday, pro rata
Individual healthcare cover

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.