Incident Communications Manager - Job Share Opportunity
- Location Swindon Head Office, South West England
- Salary £42,370 - £61,201
- Contract type Permanent
- Closing date 23/08/2018
- Ref R001900642
- An Incident Communications Manager, located in our head offices in Swindon.
- Salary £42,370 - £61,201 (pro rata), dependent on skills, experience and current remuneration.
- Permanent, 21 hours (3 day) a week, job share contract.
- Please send in your application by 23rd August 2018
You will be part of a dynamic team, responsible for the development, implementation and co-ordination of all communications during incidents, or major planned activities, which impact our members at all times of day.
You will be required to be part of a formal on call 24-hour rota enabling rapid response to issues or problems that may arise in the business. You will work to tight deadlines and respond at short-notice therefore you will need a good level of personal resilience and self-motivation to get you through the challenging times.
Who we're looking for
You won’t be phased at the thought of translating complex information into easy to understand and meaningful information for our members and colleagues, often at short notice and at all times of the day or night.
You’ll be able to speak the language of senior management, and have a strong awareness of their agenda, external influencers, and the issues that may impact on the general business, and sector specific environment.
You’ll have an inquisitive mind, whilst having the ability to build constructive and collaborative relationships with stakeholders of all levels.
As a minimum requirement you’ll:
- Have experience working within incident management, change programme planning and implementation or communication teams.
- Have a proven track record of contributing strategic input and advice in a complex business environment.
- Have a strategic approach to problem solving, and a demonstrable track record in the delivery of high impact internal/external communication strategies to help deliver desired business outcome and use appropriate measures to demonstrate results.
It would be nice if you also had:
- Membership of the Chartered Institute of Public Relations
- An understanding of reputational risk
What you'll be doing
Reporting to the head of Incident Communications, you’ll:
- Lead on the development, implementation and co-ordination of all communications during incidents or major planned activities, which impact our members at all times of day (24/7 365).
- Have responsibility for creating and producing member, colleague and external communications which guard against negative reputational impacts and identifies the Society as a leading, caring and empathetic organisation
- Lead the communications response in serious incidents, under the Senior Incident Management (SIM) process, to develop and deliver the communications strategy; accountable for the accurate and timely delivery of all related internal and external communications which support members and colleagues.
- Deliver and evaluate the communication strategies, programmes, and plans to support major transformation programmes across the Group and key communications activities relating to the Enterprise Command Centre (ECC).
- Produce and implement high quality strategic solutions to communication challenges and opportunities; make decisions and deploy internal/external communications which carry considerable reputational risk to the organisation. Out of hours, these may be made independently of senior management/executive supervision
- Sole communications representative during initial SIMs with accountability for the actions of other communicators during and related to an incident.
- Assist the development and implementation of playbooks, templates and dashboards to deliver communications consistently across the Group including customer communications, social media communications, media communications, internal communications and updating senior management
- Build strong relationships with key stakeholders, senior management, executive community (ex-co) and technical teams across the ECC, Group Operations and the wider business, including the compilation and issuing of weekly Heartbeat IT summary reports out of hours for review by Ex-Co.
- In conjunction with the Head of Incident Communications, tailor corporate content to meet directorate needs including incident management, proactive and reactive activity, scheduled maintenance and repair, root cause analysis, incident resolution. Promote the stability of service offering.
The extras you'll get
If you put a lot in, it’s only fair you should get a lot out. So, if you help us do the right thing for our members, we’ll help further your career with us.
As part of our team you’ll get:
• Access to training to help you progress and develop your technical skills and career
• Pension scheme where if you pay in 7% we’ll top it up to 23%
• Life assurance worth 8x your salary
• 24 days’ holiday plus bank holidays
• The ability to 'buy’ up to 10 days more holiday
• Flexible benefits scheme giving you access to discount vouchers at various retail outlets
• Access to an annual performance related bonus scheme