Contact Centre Team Manager - Sheffield

Contact Centre Team Manager - Sheffield

  • Location Sheffield Contact Centre, England
  • Salary £30,204 - £43,628
  • Contract type Permanent
  • Closing date 01/06/2018
  • Ref R002202862
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Introduction

We need: • A Team Manager in our Sheffield Contact Centre. • £30,204 - £43,628 per annum • Flexible shifts and weekend working pattern Are you a committed individual who enjoys delivering great service through getting the best out of people? Then you could be the right person to lead a team in our fast moving operation, using your coaching and motivational skills to boost performance.

Who we're looking for

As a minimum you will; • Have a professional attitude. • Have an excellent communication style, enabling your team to effectively absorb your messages and those you are asked to cascade. • Be positive, motivated with an engaging approach to get the best out of your team. • Be comfortable at tackling difficult situations and use your performance management skills to resolve issues. • Have the ability to use data to develop creative solutions that improve performance within deadlines. It would be nice if you; • Had some experience of managing a high performance team and working towards varied and challenging targets.

What you'll be doing

Direct Service is a fast paced environment that demands a flexible, dynamic approach to work. You will be responsible for a team of people delivering great service in response to incoming customer calls on a variety of Banking and Savings queries. You will be required to have a good knowledge of our systems, processes and products required to deliver excellent service to your customers. You will be expected to ensure a high proportion of your customers leave extremely satisfied, measured through our Customer Service Tracker. In addition, you’ll be proactive in helping the department deliver its service levels, maintain the required compliance standards within your team and create a motivational work environment where individuals are encouraged to reach their full potential.

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The extras you'll get

When you put a lot in, we think it’s only fair that you should get a lot out. That's why in addition to your salary, you'll be rewarded with a host of other benefits: • 24 days’ holiday + bank holidays • The ability to ‘buy’ another 10 days’ holiday • Benefits scheme giving you access to discount vouchers at various retail outlets • Access to loads of training to help you progress and develop your career • Pension scheme where if you pay in 7% we’ll top it up to 23% • Life assurance worth 8x your salary We think it’s a great place to work, and we’re not afraid of giving you praise when you’ve done well.

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