Customer Service Consultant (7)

Customer Service Consultant

  • Location Sheffield Contact Centre, Yorkshire and the Humber
  • Salary £16,000 - £18,000
  • Contract type Permanent
  • Closing date 03/12/2018
  • Ref R002203170
Apply now


We’re not like a bank. We’re not like any other call centre, either. We’re a building society. So we’re building our ‘society’ with a strong sense of community and a collective belief that we’re all here to help each other.

A starting salary between £16,000 - £18,000,depending on your previous experience, which will rise by at least £500 when you’ve successfully completed your probation, you'll enjoy a 35 hour contract, with flexible shift patterns between 8am and 8pm, 24 days holiday with the option to buy more, flexible benefits, life assurance, and a generous pension scheme.

Who we're looking for

We think the world is a better place when everyone is supported to make the right choices. That’s where you come in. As a Customer Services Consultant, you’ll be making our customers’ lives easier and helping them make the big decisions for their future.

What you'll be doing

You’ll be doing more than just communicating. You’ll be using your in-depth knowledge of the Mortgage function - and wider business - to make accurate recommendations for each individual case.

Your responsibilities will include:
- Handling a range of inbound calls
- Applying your expertise to advise our customers
- Efficiently resolving customer queries
- Ensuring our PRIDE values are applied
- Escalating dissatisfied customers when needed

Apply now

The extras you'll get

Nationwide is a great place to build your career - we’re committed to helping you become the best you can be.

We offer:
- Flexible shift patterns
- A good work-life balance
- Life insurance
- A company-contributing pension scheme
- An excellent recognition and rewards scheme

We’d love you to join our society. Click apply today and send us your CV to take the first step to building society, nationwide.

Please note: To help us do the right thing by our members, all applicants will be subject to a criminal record check and will need to supply references.

Inside Nationwide

Inside Nationwide

Nationwide Locations

Nationwide Locations

Work with PRIDE

Work with PRIDE