Digital Customer Consultant

Digital Customer Consultant

  • Location Northampton Administration Centre, East Midlands
  • Salary £16,000 - £16,500
  • Contract type Permanent
  • Closing date 03/09/2018
  • Ref R002203013
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Introduction

As the world's largest building society, we're owned and run for the benefit of our members and customer service is always at the heart of what we do. As we grow from strength to strength we need Digital Service Consultants in our busy Northampton call centre, to deliver the legendary service we're known for.

Who we're looking for

Knowledge of financial services would be handy, but the right attitude is what means most to us, so we’ll provide full product training, with a clear career development plan, which you’ll own and we’ll support.
We believe in the power of mutuality. So we’ll invest in you from the start, with industry leading training to develop the listening, problem solving and product expertise you’ll need to succeed, and on-going training throughout your career.

What you'll be doing

As part of our friendly Northampton team you'll be responsible for delivering efficient and quality responses to customer's emails, browser based messages and via the telephone.

In this role your priority will be to support customers by providing a 1st time resolution to their queries, whether this is regarding account information and/or helping them make the most of our products. You'll also provide support to other departments as per the business demands, with a focus of providing an exceptional customer experience.

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The extras you'll get

If you put a lot in, it’s only fair you get a lot out. As well as a starting salary of £16,000, rising to £16,500 after your probation, you’ll enjoy flexible shifts working between Monday to Sunday 8am-8pm, 24 days holiday with the option to buy more, flexible benefits, life assurance, and a generous pension scheme.

If you’re looking for a customer service job in Northampton, that leads to a career with real prospects, click apply today and send us your CV to take the first step towards building society, nationwide.

Please note: To help us do the right thing by our members, all applicants will be subject to a criminal record and credit checks.

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