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Business Architecture, Mapping & Continuous Improvement Director

Business Architecture, Mapping & Continuous Improvement Director

  • Location: United Kingdom
  • Salary: Competitive
  • Contract Type: Permanent
  • Ref: ER00CON00044
  • Closing Date: 26 November 2020

We’re navigating significant and ambitious change at Nationwide, the world’s largest building society. It’s an exciting time as we evolve to a new future that sees us accelerate delivery of value to our 15 million Members and engage colleagues around new ways of working. 

This new and crucial Senior Executive role as Business Architecture, Mapping and Continuous Improvement (BAMCI) Director provides a compelling opportunity for a recognised leader with proven experience to lead and develop Nationwide’s Business Architecture, Business Change and Value Stream Mapping capabilities and subsequent Centre Of Excellence (COE), aligning into our three cross-community, Society-wide Missions to maximise value for Members and prioritise commercial value for the Society. 

Critical to the role is the responsibility to translate the Society’s strategy into an efficient and effective operating model in order to drive high performance at a macro level. This role will proactively look for tensions and areas of misalignment between Society operating model components and analyse options for remediation; recommending resolution and supporting the creation of executable change. These recommendations may impact Regulatory and Material Risk Taker accountabilities, governance processes, and structural change within Nationwide. 

This role will require a high level of strategic, commercial, business, and technical expertise – combined to ensure the Society is maximising performance from the operating model. A critical outcome is to ensure the Society derives accelerated return on investment from Society capabilities within the operating model, proactively looking for areas to drive efficiency and reduce cost. The subsequent requirement is to then mobilise teams, drawing on execution capability from within BAMCI plus peer Communities to execute on efficiencies identified, and prove tangible value for the Resilience and Agility (R&A) community and beyond. 

This role is a significant leadership role requiring demonstrated ability to operate and influence at NLT and ELT level. It is required to meet resource demand through Business Operations as a Service, and into Strategic Business Change in R&A. Further, it is expected that this role, as with all of the leadership roles across Performance & Operations, will actively work to deliver on Inclusion and Diversity outcomes as outlined in the Society’s People Strategy, and proactively demonstrate commitment to new ways of working. 

This is a fantastic opportunity to make a real difference in an organisation famed for its values and sense of social purpose. Due to COVID-19 the way we are operating as an organisation has changed. As we continue to navigate the varying and unprecedented landscape we are continuing to work on how and where our teams work during this time. As a result, we are flexible on location, and whilst this role will involve working remotely to begin with, the role may require regular travel to Swindon/London or other sites as necessary.

We need:

  • A Business Architecture, Mapping and Continuous Improvement (BAMCI) Director
  • Senior Executive Package
  • Full time, permanent contract
  • Send in your application by 26th November 2020 

What you’ll be doing 

Reporting directly into the Director of Performance and Operations and a key member of the R&A  Performance and Operations Senior Leadership Team. You will lead a team of professional technical employees on the creation and development of a Society-level business architecture that interprets and contextualises complex strategy for operational needs, developing specific artefacts such as operating model blueprints, capability models, process architecture and value stream maps to help bridge the gap between strategy and execution to support value identification. You’ll also develop and shape the wider Business  Architecture, Mapping & Business Change COE strategy and agenda and sponsor key initiatives across Missions, Ways of Working, CIO and broader R&A community; to enable joined up change at a Society level; undertaking horizon scanning to understand how competencies need to evolve in the future to reflect Society strategic ambitions. 

You will also be responsible for: 

  • Creating a set of frameworks and guardrails that define the operating model across the Society, specifically within Missions, which increase agility, reduce risk, ensure compliance and critically support autonomous decision making without excessive governance
  • Establish an active community of business architects, process architects, value-stream mapping leads and change/CI SMEs to support the creation of best in class products, processes and journeys that create value for Members and Colleagues and are also commercially robust
  • Lead multiple, large and diverse continuous improvement teams, creating an atmosphere of confidence and accountable freedom in the team to deliver comprehensive solutions that realise OKRs and commercial outcomes. Collaborate to drive a cultural shift of outcome focused change and sustained financial results
  • Collaborate effectively with the Head of Strategic Business Change to ensure that Society change is resourced efficiently and delivered in the right way to meet the needs of our community colleagues. Operate within the change guardrails as outlined by the Strategic Change leader
  • Partner with the Future Capability Director to ensure that the correct strategic, business, technical and experience  capabilities and enduring skills are being developed and matured in the right timescales to deliver member benefit through effective talent management. This includes a clear focus on inclusion and diversity to ensure the Society benefits from superior decision making, innovation, and creativity that diversity of thought brings
  • The delivery of strategically aligned OKRs at maximum return on investment and pace, driving a culture of sustainable continuous improvement across R&A and beyond, on demand. Create a framework and environment that is inhabited by lean management practices and which maximises value and reduces waste of at least 5x benefit vs cost. Partner effectively with the VRO for transparency of benefits – financial and otherwise
  • All strategic third-party vendor relationships who are providing any additional talent into Nationwide in support of the scope of this BAMCI Director role

About you

We’ll need you to have proven Financial Services and digital marketplace knowledge and significant and relevant specialised knowledge gained through extensive experience in architecting change, identification of inefficiency, and leadership of large complex change and continuous improvement initiatives You will have significant technical business and  design experience at a senior management level and in a digital environment in a broad commercial context and deep experience of leading and managing analysis and delivery teams across a mixture of skills sets. 

You will also want to showcase your incomparable experience of operating at an Executive level with outstanding leadership qualities with the ability to seek out new opportunities, build a strategic "vision" and influence to enable organisational buy-in and implementation. 

We’re not just looking for your experience and skills for the aspects of the role as mentioned above.  We’re also interested in who you are as a person. Why? Because the R&A Community is on a path of reinvention and will therefore require someone who is organisationally savvy with expert-level political navigation skills who is able to move horizontally and vertically through the organisation to facilitate outcomes through others to drive increased business performance. 

We review CVs individually, which is why it’s a good idea to evidence your relevant experience on your CV to give yourself the best chance. Sounds obvious right? You’d be amazed how many CVs we see where the good parts are tucked away or aren’t even there. So, if you feel you have the right experience, then bring it to life for us.

The extras you’ll get

When you put a lot in, it’s only fair to expect a lot out. So, when you help us do the right thing for our members, we want to reward you. As well as your salary, additional benefits include 30 days’ holiday (on top of bank holidays), an executive car allowance, a competitive pension or cash alternative, private healthcare for your family plus executive health screening every 2 years, life assurance and the opportunity to participate in Sharing in Success, our Society-wide, all-employee variable pay plan. If that wasn’t enough, you could also tailor your reward package by taking advantage of a range of flexible benefits.

Why work for us

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too. If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So, if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.

What to do next

If you’d like to apply, just click the ‘Apply now’ button. You’ll need to attach your CV and answer a few questions, and you can attach a cover letter to support your application.

Business Architecture, Mapping & Continuous Improvement Director

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