Lead Business Intelligence Specialist

Job Description

What you’ll be doing

As a Lead Business Intelligence Specialist in Remediations your responsibilities will include:

· Shaping, building and managing specialist insight, creating customer populations and other data processes within agreed service level agreements, including helping to renovate the existing reporting estate

· Providing business partnering supporting to stakeholders to understand business requirements and translate into data solutions

· Development and provision of ad hoc analysis to support decision making within Remediations

· Using statistical techniques to define and select data samples

· Getting involved in business analysis and reporting, management of data and developing our data standards, in order to achieve the Data Analysis and Insight team outcomes

· Develop and maintain strong cross-community relationships and help develop a strong team.

· Ensure the Customer is central to all activity, customer experience is maintained and where possible improved through putting things right

· Automating and simplifying data processes to create efficiency and improve data quality

About you

The minimum requirements for the role are:

· Significant experience coding in SAS

· Experience in Financial Services

· Extensive experience of understanding business needs or regulatory requirements and delivering workable, efficient reporting and analysis solutions

· A background in advising, challenging and coaching business stakeholders in how to drive value from data, increasing understanding and use of data

· Ability to provide highly-effective subject matter expertise to both internal and external stakeholders, translating complex data findings to easily consumable stories that drive action

· Extensive practitioner experience within data and analytics environments

· Experience in simplification and automation of regular data processes

· Experience building relations with multiple and varied stakeholders across the business to understand requirements and produce high quality outputs (both verbally and in writing)

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

· Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

· Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

· Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

· Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

· A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%

· Up to 2 days of paid volunteering a year

· Life assurance worth 8x your salary

· A great selection of additional benefits through our salary sacrifice scheme

· Wellhub – Access to a range of free and paid options for health and wellness.

· Access to an annual performance related bonus

· Access to training to help you develop and progress your career

· 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next