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Business Designer

Business Designer

  • Location: Swindon Head Office, South West England
  • Salary: £42,370 - £61,201
  • Contract Type: Permanent
  • Ref: R001500491
  • Closing Date: 19 July 2019

Job description

We need: 

  • A Business Designer to work within our Risk Squad, located in Swindon
  • Salary £42,370 - £61,201 a salary (dependent on skills and experience), based on a permanent, 35 hour per week, contract.
  • Please send in your application by 19th July 2019

There’s never been a better time to join us…

Did you know we’re the world’s largest Building Society? One in five people in the UK are our members and last year more people opened a current account with the Society than with any other brand! We have one of the highest customer satisfaction ratings in the industry and continue to be voted the UK’s most trusted financial services brand.

We’re different. We’re a mutual, run for the benefit of our members. Their needs are at the heart of everything we do, which sets us apart from our competitors and really makes working here feel different!

Building on that success, we’re now on a hugely exciting and ambitious transformation journey to become a simpler, more agile and innovative organisation, whilst remaining relentlessly focused on delivering legendary products and services to our members and Building Society...

With our ‘Big Investment’, we’re focused on driving change that’s delivered ‘at pace’, is future-proofed and aligned with our strategic objectives.

And we’ll do this through our people, building our Society with new perspectives, diverse backgrounds, and richly varied experience. And that’s where you come in...

The Nationwide Risk Squad is made up of a broad and diverse combination of Money Laundering, Fraud and Credit Risk teams. Our mission is to keep our members and their money safe and secure using our skills to build society, Nationwide. That’s why we are investing significantly in optimising user experiences, our technical platforms and making Nationwide the best place to work and nurture talent.

Business Designers are central to achieving Nationwide Risk Objectives and Key Results (OKRs) with accountability for the business architecture, analysis and design for major change initiatives – We link the needs of our members with risk capabilities in safe and secure services that are relevant, simple, efficient and personal.

Who we're looking for

As a minimum requirement you'll have: 

  • Considerable experience of working within a business architecture / analysis / design role, on complex, cross-functional change initiatives, preferably within Financial Services.
  • An ability to develop Nationwide Risk roadmaps and Target Operating Models, and then deliver the high quality services and user experiences to realise them.
  • Strong interpersonal skills to be able to influence stakeholders, drive and task manage a Business Design team and to communicate progress at various levels.
  • Excellent insight, analytical and problem-solving skills, and a deep knowledge of utilising a variety of approaches, tools and techniques suitable for the task.
  • An ability to understand and translate technical concepts for a business audience.

It would be nice if you also had:

  • A professional qualification in business design, such as ISEB/BCS modules or diploma and/or a relevant degree.
  • Knowledge of Anti-Money Laundering, Fraud, Credit Risk and their application across Financial Services
  • Ability to line manage Business Designers and blend the differing needs of multi-disciplined teams, consisting of internal and external resources e.g. Third-party suppliers, remote staff and contractors.
  • An understanding of legislation and governance controls for large Financial Services organisations
  • Experience of delivering change through a variety of approaches including agile and waterfall


What you'll be doing

Key accountabilities:

  • In collaboration with the Business Design team / Product Owners, create target operating models, develop the roadmap and any further interim states required to meet Nationwide Risk Squad outcomes , ensuring continued alignment to the Society Strategy.
  • Accountable for the scoping of change initiatives for the Nationwide Risk Squad along with defining the approach and artefacts required to realise the change.
  • Translates business content into deliverables, identifying benefits of change and evaluating trade-offs to achieve Nationwide Risk Squad outcomes.
  • Conduct detailed user journey, As-Is and To-Be analysis to identify impacts on business capabilities, articulating the change through user stories/requirements
  • Use innovative thinking to develop and test business solution options to make business design led recommendations to the change leaders.
  • Supporting the management and resolution of design risks & issues and managing changes in user stories/requirements or designs, ensuring alignment to outcomes
  • Deliver explicit, quantified and testable user stories / requirements maintaining solution traceability between business requirements and solution design
  • Providing post-implementation support to ensure that a business solution is fit-for-purpose and successfully embedded. 

The extras you'll get

If you put a lot in, it’s only fair you should get a lot out. So, if you help us do the right thing for our members, we’ll help further your career with us.

As part of our team you’ll get:

  • Access to training to help you progress and develop your technical skills and career
  • Pension scheme where if you pay in 7% we’ll top it up to 23%
  • Life assurance worth 8x your salary
  • 24 days’ holiday plus bank holidays
  • The ability to 'buy’ up to 10 days more holiday
  • Flexible benefits scheme giving you access to discount vouchers at various retail outlets
  • Access to an annual performance related bonus scheme

Work with PRIDE

Princes Responsible Business Network
Stonewall Diversity Champion
Business Disability Forum Member
Woman Engaged

Why work for us?

As the world’s largest building society, with communities at the heart of everything we do, we aim to do the right thing for our members and build society in the right way, but we need talented people who share what we believe in.

So, help us build on our values and in return, we’ll invest in you, providing great career opportunities, development and work life balance!

All our people have commitments and interests outside of their working day. The diversity that brings is something our colleagues and our members really value. We recognise that traditional working patterns don’t work for everyone, so we’re delighted to welcome your application for this role on a full time hours’ basis or on a flexible working basis. We guarantee that your application will be judged only on the skills and capabilities you can offer compared to the requirements of the role, and also that we’ll be open and transparent in our conversations with you about how your specific preferences can be accommodated against the demands of this position. 

Interested? We’d love to hear from you…