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Senior UX Researcher

Senior UX Researcher

  • Location: UK Wide
  • Salary: Competitive
  • Contract Type: Permanent
  • Ref: R002100378
  • Closing Date: 07 October 2020

Right now, we’re looking for a Senior Design Researcher to join our growing Service & Experience Design team. We’ll need you to be infectiously passionate about Design Research and all things UX related. You’re likely to be a Design/UX Researcher with experience in leading and running research, and looking for an opportunity to join a growing Design Research team to develop and expand your senior research experience.  The role can be based in our Swindon office and has the option of working remotely too.

You’ll be in good company with a Service & Experience Design team who are taking the lead in defining and creating exceptional member-focused experiences across Nationwide. We’re building a best-in-class design and research capability to deepen our understanding of our members’ ever-changing needs, expectations and behaviour, and put design thinking at the heart of all that we do. Our role in S&ED is to join the dots across all channels and services to make things better for our members. For legendary service and memorable experiences that deliver on our business and society-building ambitions and make a real difference to our members’ lives. It’s no small feat but we’re lucky enough to have a team of 60+ Researchers, UX Designers, UI Designers and Content Designers working together to make it happen – not to mention in-house research facilities, great perks and a culture to be proud of.

And we’re building our Society with new perspectives, diverse backgrounds and richly varied experience and that’s where you come in…

As our name suggests, here in Service & Experience Design, we’re responsible for defining, designing and delivering frictionless, useful experiences that help our members manage their money and look after what matters to them in life. We research, we iterate, we craft, we strive – and we do it all to make sure our members have experiences that are memorable, for all the right reasons, on every channel.


What you’ll be doing

It’s an exciting time for Design Research at Nationwide as we build and develop our Design Research function. As Senior Design Researcher, you could find yourself working on an exciting new proposition or managing and delivering Design Research for one of our Agile Hubs. Working with stakeholders from across the business, you’ll scope and shape research plans that support both the needs of our users and the business, ensuring the quality and efficiency of Design Research. You’ll be working collaboratively with key stakeholders to ensure buy-in and understanding of Design research. We’d also look to you to provide Design Research mentoring and coaching to colleagues within the Service and Experience Design and to others across the business.

This is a great opportunity help shape and develop our growing UX research function and capability.

You’ll help us find engaging and innovative ways of presenting research findings and in demonstrating the value of Design Research.

You’ll be using a range of Design Research methodologies to help us understand and design for the needs of our members. From discovery research through to service optimisation, we want you to be involved in all parts of the Design Research process.

One day you may be running a usability evaluation or conducting ethnography research in one of our branches or contact centres; another day you could be analysing research findings or scoping out a new proposition evaluation study. This will be a varied role and we’ll encourage you to try new techniques and help us to develop new ways of working too.

We work in a multi-disciplinary environment so you’ll be collaborating closely with Product and Proposition Owners, the wider UX and UI teams, Developers, Content Design, Analysts and other Researchers.

The scope of projects you may be involved in spans the entire digital estate and multiple service touch points (including, mobile, branch, ATM, etc.). so there will be no shortage of opportunities for you to develop your Design Research skills across a broad range of member experiences.

We want you to have opportunities to grow and develop your Design Research skills, so while you’ll have the support of other senior researchers, we’ll also encourage and support you to lead on research initiatives and try new things. You’ll also have the benefit of being mentored and supervised by a Design Research Manager who’ll ensure you make the most of your potential by developing and supporting you.


About you

To join the team as Senior Design Researcher, you’ll need

  • Practical experience of leading Design Research at a senior level, ideally across projects that have multiple workstreams
  • In-depth experience of Design Research strategy and planning
  • Hands-on experience across a broad range of Design Research methodologies, both generative and evaluative
  • Experience of working in Design Research as part of a multidisciplinary team
  • Examples of where you have demonstrated the value of Design Research
  • Great verbal and written communication skills
  • A broad knowledge of User-Centred Design as well as UX processes and principles
  • Great relationship building skills – you understand the importance of building great relationships and connections with stakeholders from across the business to get buy-in for Design Research
  • Delivering research with a focus on business outcomes as well as user needs
  • Experience in coaching and mentoring others in Design Research approaches and strategy

If you have any of the following, even better:

  • Conducting Design Research within agile ways of working
  • Research for Vulnerability, Accessibility and Inclusivity Experience of quantitative research
  • Design Research at a service and proposition level


The extras you’ll get

Our people’s success isn’t based on how long they spend at their desk. While you’ll have contracted hours, we want to offer a flexible environment where possible. That might be working from home, logging on from other offices across the UK, or working part time or compressed hours.

We’ve let you know about the flexibility available for this role at the start of the advert. This means you can quickly decide if it suits how you’d like to work.

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career


Why work at Nationwide

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.


What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV and answer a few quick questions for us. We’d also like to see a portfolio of some of your work.

We respond to everyone, and so we will be in contact shortly after the closing date to let you know the outcome of your application and if you’ll be moving forwards to a remote assessment.


Senior UX Researcher

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