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Workforce Planning Lead

Workforce Planning Lead

  • Location: Swindon, South West England
  • Salary: £50,840 - £73,436
  • Contract Type: Fixed Term Contract
  • Ref: R002203662
  • Closing Date: 22 July 2019

Job description

There’s never been a better time to join Nationwide, the world’s largest Building Society…

Last year more people opened an account with us than with any other brand! We have one of the highest customer satisfaction ratings in the industry and continue to be voted the UK’s most trusted financial services brand. As a Mutual Society, we’re owned by our members not shareholders, so their needs are at the heart of everything we do, which makes working here feel really different than ‘for-profit’ companies.

We have an impressive 91.5% customer satisfaction score for our Banking App as well as reaching 4.8 stars in the AppStore.  Every month we see 15.2 million visits to our website. Our members make a payment or transaction on our digital services 18.3m times each month and log in to our Banking App 60,000 times an hour.

Whilst we have great success so far, we obsess about our members and their experience across digital channels and need to respond faster than ever.  We are on a hugely exciting and ambitious journey to deliver legendary service across our digital estate, to create an open digital platform to accelerate progress and to become the best place to work for digital talent. This is all designed to ensure we meet our members needs not just for today but ensure we’re ready for their needs of tomorrow too.

We’re building our Digital community with new perspectives, diverse backgrounds, and richly varied experience. And that’s where you come in...

By joining our evolving Digital Operations function as our Workforce Planning Lead you’ll be helping us make sure that we are attracting the right people, at the right time into the right area of Digital while supporting the management of our existing teams. We are looking to bring in over two hundred and fifty new team members over the next two years – and we need a talented, multi-dimensional planner to help us make sure that we are planning for that recruitment in the right way, supporting our teams as they plan for an exciting future.

We’ll need you to “own the data” which underpins a robust workforce planning effort - from strategic long-term planning to month by month detailed recruitment plans. You’ll own the mechanisms which provide both strategic and practical data points for use across Digital and the wider Nationwide organisation, ensuring executive leadership knowledge and sign off demand and supplier management ramp down.

You’ll be working across Digital, co-ordinating all community people demand planning; ensuring recruitment demand is robust and practical as well as working with wider stakeholder groups such as the strategic Tech Talent programme. So your ability to manage and influence a wide web of colleagues will be critical. You’ll be Digital’s nominated “Demand Planner” ensuring long term forecasting is robust and realistic. You’ll help us innovate our ways of work and bring fresh perspectives to our internal culture. And importantly you work alongside a small team managing Digital’s talent and succession activity together with the wider Digital Operations team.


Who we're looking for

As an experienced planning/data professional, you’ll have a significant track record working with complex data inputs to deliver high quality, reliable reports/data feeds to inform a medium to long term workforce plan. Linking into our strategic picture, tracking recruitment and placements towards this strategy to enable projections on the outcomes. From this, recommendations for change in direction and/or actions in order to mitigate risks or blockers that will hinder the desired business outcomes.

You’ll have proven knowledge of talent and workforce planning best practice, leadership and coaching expertise as well as excellent working knowledge of Excel based tools. You’ll have the ability to design, plan and implement workforce planning approaches as well as talent and succession plans. You must have the ability to translate the complex to the understandable to a range of audiences. You’ll be able to advise leaders on best practice approaches to the challenges facing our business in a highly competitive landscape.

You'll ideally have a good grasp of agile ways of working, modern technology and change management. You’ll use your strong communication, analytical and planning skills to drive understanding and advocacy and use appropriate measures to demonstrate results. Critically will also confidently build constructive and collaborative relationships, develop trust and influence, aided by your strong business judgement and organisational awareness.

What you'll be doing

  • Design, build and run a tracking mechanism for all resource demand and the progress on recruitment, for the medium to long term basis.
  • Lead the co-ordination of planning sessions with “headcount owners” in all Digital delivery areas – Hubs and Project areas.
  • Track various data items and key dates on the recruitment process to highlight blockers and draw out areas of improvement.
  • Overlay the “As Is” data on the current shape of the Digital community to enable “If this, then that” scenarios to be generated on recruitment and all elements of the strategy such as location and procurement of workforce.
  • Contribute to the Digital Talent and Succession strategy, influencing decisions and preparing recommendations for socialisation with various stakeholders at differing levels such as the Digital leadership team, Tech Talent, People & Culture and Finance.
  • Act as nominated “Demand Planning Lead” for Nationwide Tech Strategy initiative – submitting monthly forecasts and inputs for upward reporting.
  • Create, maintain and socialise accurate forecasts for strategic people demand as well as detailed recruitment demand by working with delivery areas across Digital plus wider “Centres of Excellence” partners.
  • Maintain “As Is” data to provide a single source of the truth on current shape of the Digital community, be the single point for stakeholders that require cuts and slices of the data to be provided.
  • Understand key stakeholders ask of data requirements to ensure fit for purpose information is provided and the correct interpretation is gained.

The extras you'll get

As part of our team you’ll get:

• Access to training to help you progress and develop your technical skills and career
• Pension scheme where if you pay in 7% we’ll top it up to 23%
• Life assurance worth 8x your salary
• 24 days’ holiday plus bank holidays (with the ability to buy ‘extra’)
• Flexible benefits scheme giving you access to discount vouchers at various retail outlets
• Access to an annual performance related bonus scheme
• Car allowance worth £4,656

Work with PRIDE

Princes Responsible Business Network
Stonewall Diversity Champion
Business Disability Forum Member

Why work for us?

As the world’s largest building society, with communities at the heart of everything we do, we aim to do the right thing for our members and build society in the right way but we need talented people who share what we believe in.

At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured and you feel empowered to contribute then please apply and help us in building society, nationwide.

So, help us build on our values and in return, we’ll invest in you, providing great career opportunities, development and work life balance!

Interested? We’d love to hear from you…