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Knowledge Management Content Designer/Digital Copywriter

Knowledge Management Content Designer/Digital Copywriter

  • Location: Swindon, South West England
  • Salary: £35,309 - £51,002
  • Contract Type: Permanent
  • Ref: R002203716
  • Closing Date: 19 June 2019

Job description

We need:
• A Content Designer / Digital Copywriter
• 6 month fixed term contract/Secondment
• Salary range £35,000 - £51,000 per annum, depending on experience
• Based in Swindon, with some travel to Bristol

It’s an exciting time here at Nationwide Digital. We’re on a journey to evolve our digital services so that we can be there to help and support our members, ‘right first time’ in whichever channel a member chooses to use.
To achieve this, we’re putting together a single digital hub of help and support that is accessible across all channels; online, via mobile, in a branch or over the phone. So, it will be used either by members directly or by our colleagues helping members on the phone or in a branch.
And that’s where you come in. We’ve invested in some best-in-class ‘knowledge management’ technology and need a Digital Content Designer to work with a team of Knowledge Authors to build the content and start rolling it out across the Society. And that’s where you come in…

This is initially a secondment or fixed term contract but knowledge management has the potential to make a big difference. We’ll soon know if we get it right and the role is planned to become permanent.


Who we're looking for

You’ll focus obsessively on our members and be as passionate about creating great digital experiences as we are. Your softer skills are super important too. We’re looking for someone with:

  • Experience of researching, designing and crafting content-led experiences as part of multidisciplinary teams in a fast-paced environment.
  • A portfolio showing examples of content design and user-centric copywriting (which you’ll be happy to talk us through). 
  • Good relationship-building skills. You’ll be comfortable engaging stakeholders and flying the flag for Content Design. 
  • The ability to solve design problems pragmatically, with insight. You’ll use data to inform yourself and your team and find the best way forward. 
  • Adaptability and a growth mindset. In a time of digital evolution, you’ll be comfortable adapting to new technologies, ways of working and learning constantly.
  • Experience in a similar role with Financial Services.

What you'll be doing

Joining us as a Content Designer, you’ll work closely with our knowledge specialists to create member-focused, simple-to-understand content for digital, contact centre and branch channels. Day-to-day, this could see you designing and writing content to support an exciting new proposition, or coming up with the best way to solve a current member problem.

Research, analytics, insight, testing. You’ll get involved in it all, as you create compelling narratives that put users first. So if you’re not shy of a challenge and feel as passionate about content, collaboration and solving problems pragmatically as we do, this might be just the opportunity for you.

The extras you'll get

As part of our team you’ll get:

  • Access to training to help you progress and develop your technical skills and career
  • Pension scheme where if you pay in 7% we’ll top it up to 23%
  • Life assurance worth 8x your salary
  • 24 days’ holiday plus bank holidays (with the ability to buy ‘extra’)
  • Flexible benefits scheme giving you access to discount vouchers at various retail outlets
  • Access to an annual performance related bonus scheme

Work with PRIDE

Princes Responsible Business Network
Stonewall Diversity Champion
Business Disability Forum Member

Why work for us?

As the world’s largest building society, with communities at the heart of everything we do, we aim to do the right thing for our members and build society in the right way, but we need talented people who share what we believe in.

At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute then please apply and help us in building society, nationwide.

So, help us build on our values and in return, we’ll invest in you, providing great career opportunities, development and work life balance!

Interested? We’d love to hear from you…