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Customer Consultant

Customer Consultant

  • Location: Pegasus, South West England
  • Salary: £16,380 - £16,380
  • Contract Type: Permanent
  • Ref: R002203845
  • Closing Date: 28 August 2019

Job description

We need:

  • A Customer Consultant in our Swindon based office, Pegasus House
  • £16,380 - £21,756 a year (dependant on skills and experience) on a permanent contract
  • Incentive scheme plus excellent benefits
  • Opening Hours are between 9:am-5:30pm Monday-Friday
  • Full and Part time hours available.
As a Customer Contact Consultant working within our Contact Centre in Swindon, you will be responsible for handling inbound and outbound customer contacts, explaining the service that the Financial Planning Managers offer within the Branch network and booking appointments to help make members financial goals a reality.
At Nationwide, we believe that access to honest, professional financial advice is key to assessing whether your money is working as hard as it can. The products and services Nationwide offer through our Financial Planning Managers range from investment funds to comprehensive protection to suit our members needs.

Who we're looking for

Being a people person is key, you'll be answering calls from our customers in relation to new and existing advice that has been received, dealing with enquiries and making referrals to colleagues where required. You’ll also be making that first initial call to some of our customers, so you'll need to listen and understand their needs by asking the right questions and communicate clearly to the customer so they understand what is on offer to them through the services the Financial Planning Managers can provide.

As a minimum requirement you’ll:

  • Have a background in Customer Service
  • Have excellent communication skills
  • Have good PC skills to be able to navigate different systems whilst speaking to customers
  • Be a great team player with a good work ethic and the ability to be part of building a solid relationship with our members.
It would be nice if you also had:
  • Rapport building skills
  • Telephony experience.

What you'll be doing

You will handle inbound and outbound calls providing a customer service that’s second to none. Promoting and supporting the Financial Planning service available in the customers local branch, you will be explaining the different aspects that the Financial Planners can discuss, this means establishing needs and questioning plans the customer has for the future.

With training and on the job development we’ll equip you with the knowledge of our Financial Planning service to be able to talk to customers with confidence. The focus will be to deliver a service that’s professional, secure and in line with our operational procedures, you’ll keep the customer experience at the front of your mind.

The team currently operate between 9am-5:30pm Monday-Friday. Your hours will be rota’d between these times on a flexible shift pattern and you will know your shifts 4 weeks in advance so will be able to plan around your working hours.

The extras you'll get

If you put a lot in, it’s only fair you should get a lot out. So, if you help us do the right thing for our customers, we’ll help further your career at Nationwide. As well as your salary, there’s life assurance, a pension and a recognition and rewards scheme. We think it’s a great place to work, and we’re not afraid of giving you praise when you’ve done well.

Work with PRIDE

Princes Responsible Business Network
Stonewall Diversity Champion
Business Disability Forum Member
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Why work for us?

At Nationwide we’re here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we’re known for being open, honest and trustworthy.

We’re also the world’s largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members, which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in, and have the talent and drive to keep us successful.

At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured and you feel empowered to contribute, then please apply and help us in building society, nationwide.