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Digital Customer Service Advisor

Digital Customer Service Advisor

  • Location: Swindon, South West England
  • Salary: £16,380 - £18,500
  • Contract Type: Permanent
  • Ref: R002203891
  • Closing Date: 31 December 2019

Job description

We’re not like a bank. We’re not like other financial services companies. We’re not really even like other call centre environments either. We’re a building society. So we’re building our ‘society’ with a sense of community and with a collective belief in the idea that we’re all here to help each other. That’s what we’re all about and that’s what makes us different. A starting salary of £16,380 - £18,500 depending on your Customer Service/Digital Contact Centre experience. You'll enjoy a 35 hour contract, with flexible shift patterns between 6am and 10pm, and working one day every weekend, 24 days holiday with the option to buy more, flexible benefits, life assurance, and a generous pension scheme.

Who we're looking for

If you’ve got a customer service background in retail, hospitality or a contact centre, if you’re a confident communicator and looking to take on a new challenge in an established business, there’s really no better place for you. As a Customer Service Advisor at Nationwide, you’ll be making their members’ lives easier and helping them to make the big decisions for their future.

What you'll be doing

As a Digital Customer Service Advisor you’ll respond to enquiries online and live webchat within our friendly banking team. This team receives inquiries for lots of different reasons. Customers may want to discuss their financial options, discuss bereavement cases, or enquire about internet banking. As the first point of contact for our customers, you will adapt your communication style as necessary, while exceeding customer expectations and delivering a personable and knowledgeable service.

The extras you'll get

Here, you’ll be valued, recognised and rewarded. We aim to give all our people a good work-life balance, so you’ll have access to your working schedule in advance. We also offer life insurance, a company-contributing pension and an excellent recognition and rewards scheme. We’d love you to join our society. Click apply today and send us your CV to take the first step to building society, nationwide.

Work with PRIDE

Princes Responsible Business Network
Stonewall Diversity Champion
Business Disability Forum Member
Woman Engaged

Why work for us?

Nationwide is the world’s largest building society. But, however large we grow, we will never lose sight of what makes us different: our commitment to our members and to building our society in the right way. Our goal is to be more than a business. We want to be known as an organisation that is always open, honest and trustworthy, where people are helped, supported and loyal. That’s as true for our employees as it is for our members. Help us build on our values and we’ll help you build an amazing career. At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured and you feel empowered to contribute then please apply and help us in building society, nationwide.