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Senior Case Handler (Litigation)

Senior Case Handler (Litigation)

  • Location: Northampton Administration Centre, East Midlands
  • Salary: £19,647 - £21,830
  • Contract Type: Fixed Term Contract
  • Ref: R002203934
  • Closing Date: 20 October 2019

Job description

Salary £19,647 - £21,830 (dependant on relevant skills and experience)

An exciting opportunity has arisen as a Senior Case Handler in the Secured Litigation team. This is a 6 month Fixed Term Contract

It takes an unusual blend of skills to help people sort out their money problems, particularly in these uncertain economic times. You will need to have the tact to deal with sensitive subjects, proven problem-solving skills and the strength of character to get results. In return you’ll find this role can be hugely rewarding.

The role is currently 9am – 5 pm Monday to Friday. Applicants will be on an 8-8 contract should the need for changing shifts arise.

Who we're looking for

As a minimum requirement you’ll:

• Have experience in a collections environment
• Be numerate with a strong attention to detail
• Be a great communicator who’s assertive, resilient and persuasive.
• Have experience in working with mandates and be confident to make decisions.
• The ability to stay calm and controlled under pressure.
• Excellent negotiating and influencing skills especially whilst dealing with complex, sensitive and emotive issues.
• A team player, with good interpersonal skills.

It would be nice if you also had:

• Knowledge of mortgages, the Collect system and litigation processes although this is not essential as we will give you all the training and support you need.

What you'll be doing

As a member of the Litigation Contact team you will talk to mortgage customers who are in serious arrears, following the instigation of legal proceeding; which could ultimately mean that the customer’s home is repossessed. Your aim is to rehabilitate customer’s accounts through discussion and negotiation, and preventing further enforcement activity. If this is not possible you will need to explain and support the customer throughout the legal process. Throughout all contact with the customer you will need to consider how you would convince them to make payments and how you would help them realise that they can no longer put this off and that they need to act now?

You need to be able to understand the customer’s financial situation, using questioning and listening skills getting to the real route cause of why they have not paid and then agree how they can bring their account up to date. If this is not possible then you will be looking to manage the account through our legal process and make sure the customer is aware of what will happen.

Of course this is about collecting money – but it will also involve liaising with our legal team as well as other outside agencies and teams across Collections and Recoveries; ensuring you are delivering a fantastic level of service on every call.

The extras you'll get

If you put a lot in, it’s only fair you should get a lot out. So if you help us do the right thing for our customers, we’ll help further your career at Nationwide. As well as your salary, there’s life assurance, a pension and a recognition and rewards scheme. We think it’s a great place to work, and we’re not afraid of giving you praise when you’ve done well.

Work with PRIDE

Princes Responsible Business Network
Stonewall Diversity Champion
Business Disability Forum Member
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Why work for us?

At Nationwide we’re here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we’re known for being open, honest and trustworthy.

We’re also the world’s largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in, and have the talent and drive to keep us successful.

At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured and you feel empowered to contribute then please apply and help us in building society, nationwide.