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Mortgage Consultant

Mortgage Consultant

  • Location: Wakefield Contact Centre, Yorkshire and the Humber
  • Salary: £27,484 - £39,699
  • Contract Type: Permanent
  • Ref: R002204028
  • Closing Date: 31 January 2020

Job description

As a Mortgage Consultant at Nationwide, working in our call centre, you’ll be the person identifying and delivering solutions to meet our customers mortgage needs.

We need Mortgage Consultants in our Wakefield Contact Centre, the basic salary is between £27,484-£39,699 a year (based on experience) on a permanent contract.

Working Pattern:

You will be required to work 5 late shifts (12pm-8pm) within a two week period and every other Saturday. Full and Part time application welcome (28-35 hours per week).

Who we're looking for

Who we’re looking for:

  • Someone customer focused; our customers are important to us and we want to make sure they feel valued and at ease; whether they are first time buyers or current mortgage holders looking for further advice.
  • Someone that is an excellent communicator with the ability to make a potentially complex process, simple and easy to understand, allowing our customers to make well informed decisions.
  • Someone self-motivated and goal driven with a desire to achieve and exceed.

As a minimum requirement you’ll:

  • Be fully CeMAP qualified
  • Have experience working within the mortgage industry.

It would be nice if you also had:

  • Excellent rapport building skills
  • Time management skills

Following the introduction of the Individual Accountability Regime (known internally as Strengthening Individual Accountability) we will require all successful candidates for roles that fall within the regime to undertake enhanced pre-employment screening checks. 

To find out more about the Individual Accountability Regime and further information about the pre-employment checks required, please click here.

Please note, pre-employment screening checks will only be conducted with your consent after the point of verbal offer and this will also apply to internal candidates moving into this role.


What you'll be doing

Working in our contact centre, you’ll be guiding customers through our range of award winning products and spotting opportunities to make a real difference.

Creating informative but relaxed conversations are essential for this job.  This will enable you to match each customer with the correct and most suitable product.

Being a team player, you’ll be keen to share your knowledge with colleagues and customers alike. However, you’ll be equally as keen to make the most of your own talents.

With employee development in mind, a Team Manager will coach and support you to ensure you’re able to build a successful career and take advantage of the extensive rewards on offer.

The extras you'll get

When you put a lot in, we think it’s only fair that you should get a lot out. That's why in addition to your salary, you'll be rewarded with a host of other benefits:

  • Salary of £27,484 - £39,699
  • 25 days’ holiday + bank holidays
  • The ability to ‘buy’ another 10 days’ holiday
  • Benefits scheme giving you access to discount vouchers at various retail outlets
  • Access to loads of training to help you progress and develop your career
  • Pension scheme where if you pay in 7% we’ll top it up to 23%
  • Life assurance worth 8x your salary

We think it’s a great place to work, and we’re not afraid of giving you praise when you’ve done well. 

Work with PRIDE

Princes Responsible Business Network
Stonewall Diversity Champion
Business Disability Forum Member
Busy Environment 2

Why work for us?

At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you’d like to be a part of an inclusive workplace where you can be yourself,  where your talents are nurtured and you feel empowered to contribute then please apply and help us in building society, nationwide

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