Skip to main content Skip to job search

Senior Content Designer

Senior Content Designer

  • Location: Central London, London Area
  • Salary: Competitive
  • Contract Type: Permanent
  • Ref: R002700038
  • Closing Date: 12 December 2019

Job description

Location: central London (currently Paddington, moving to Holborn early 2020)

We’re looking for a Senior Content Designer to join us in the experience design team at Nationwide for business. Our design vision is to take the effort out of managing business finances by designing human-centred, inclusive products and services that meet user needs at every stage of running a sustainable business.

Please note: the role focuses on service and task-completion content, working in an agile development environment. It is not a graphic design, marketing or editorial content role.

Nationwide for business is the business banking arm of Nationwide Building Society. While we’re proud to be part of the society, we’re equally excited at the opportunity to introduce and experiment with new ways of working to make sure Nationwide for business plays in the modern, challenging landscape, so we’re building a new business current account and our own new business from the ground up.

In May 2019, we received a £50m Capability and Innovation Fund (CIF) grant which, matched by £50m of our own funding, we’ll use to bring the fairness and value of mutuality to the banking market for millions of small and mid-sized businesses in the UK. We’ll provide a comprehensive range of banking products to solve real financial problems that are fairly and transparently priced and provide great long-term value, all backed up by our market-leading standards of service.

Who we're looking for

You’ll have a portfolio of work you can talk us through to demonstrate how you identify the best way to deliver content in end-to-end journeys to meet user needs, in particular:

  • experience working in multi-disciplinary teams in an agile development environment
  • use of evidence, data and research to inform your work
  • methods used to gather information from internal and external stakeholders
  • setting new strategies, policies and guidelines and evaluating existing ones
  • influencing and relationship-building skills with stakeholders at all levels
  • how you reconcile customer needs with business needs and technical constraints.

If you can show us any of these, even better:

  • Communications skills, particularly in advocating for design thinking and content design
  • Ability to work directly in designs such as in Sketch or Figma, or even code
  • Knowledge of how to design for inclusivity and accessibility
  • Experience of service design
  • Content strategy experience – setting up processes for ongoing content management.

What you'll be doing

As a senior content designer at Nationwide for business, you’ll work on the end-to-end journeys in our business banking products and services to help users complete their goals and Nationwide to meet its aims.

You’ll start from discovery to learn about the problems our customers face, working closely with your colleagues in the experience design team – user researchers, service designers and product designers – as well as the product and engineering teams.

You’ll create, review, and update content in end-to-end journeys, using evidence, data and research to make sure appropriate content is shown to a user in the right place and in the best format.

You’ll take responsibility for content quality and mentoring others in the team on content design. You’ll set and manage strategies, standards and guidelines, and make sure content adheres to these.

The extras you'll get

As part of our team, you’ll receive:

  • Access to training to help you progress and develop your technical skills and career
  • Pension scheme where if you pay in 7% we’ll top it up to 23%
  • 24 days’ holiday plus bank holidays
  • The ability to 'buy’ up to 10 days more holiday
  • Access to annual performance related bonus scheme
    Flexible benefits scheme

Work with PRIDE

Princes Responsible Business Network
Stonewall Diversity Champion
Business Disability Forum Member
Woman Engaged

Why work for us?

Did you know we’re the world’s largest building society? We have one of the highest customer satisfaction ratings in the industry and continue to be voted the UK’s most trusted financial services brand.

Why? We’re different. We’re a mutual, run for the benefit of our members. Their needs are at the heart of everything we do, which sets us apart from our competitors and really makes working here feel different.

We’re building our society with new perspectives, diverse backgrounds, and richly varied experience.

At Nationwide we’re here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we’re known for being open, honest and trustworthy.

We have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured and you feel empowered to contribute then please apply and help us in building society, nationwide.

So, help us build on our values and in return, we’ll invest in you, providing great career opportunities, development and work life balance.

If this sounds like you, we’d love to hear from you.