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Infrastructure Support Specialist

Infrastructure Support Specialist

  • Location: Swindon, South West England
  • Salary: Competitive
  • Contract Type: Permanent
  • Ref: R002801736
  • Closing Date: 18 December 2019

Job description

  • We are looking for an Infrastructure Support Specialist based at our head offices in Swindon.
  • Send in your application by 18/12/2019

An exciting opportunity has arisen in our IT Support Infrastructure Tooling team to provide production support within Monitoring Services.

You will be responsible for supporting the management and development of tools within the monitoring and event management space, as well as providing reactive and proactive support, solving technical and non-technical problems and providing advice to both technical and business areas to assist in the resolution and prevention of service impacting issues.
The tooling team supports and exploits the infrastructure that delivers enterprise-wide Systems Management solutions to ensure a continued level of performance and availability is maintained within the IT estate. This is an excellent opportunity for an individual looking to progress their successful career in IT.

Who we're looking for

You will be a self-motivated IT professional with a comprehensive experience in a 3rd line IT support role, having worked in an organisation following ITIL best practice and following a methodical, controlled, governed approach to project and systems management. You will have excellent technical, communication and influencing skills, with the ability to articulate risks and issues.

You would have worked as part of a technical support team taking an analytical approach to support and incident resolution with a clear understanding and experience of implementing system enhancements in an evergreen environment, to ensure efficient running of the Society’s technical infrastructure.

As a minimum requirement you’ll have:

  • A computing degree or equivalent IT industry experience
  • A background of enterprise monitoring technologies
  • Experience of supporting Microsoft System Centre Operations Manager
  • Experience with Appdynamics
  • Experience with Interlink BES
  • ITIL Experience in medium to large corporate environments
  • Be an approachable team member with excellent verbal and written communication skills.

It would be nice if you also have experience of:

  • Eggplant Monitoring
  • Scripting using a variety of languages across open systems
  • Experience of Windows Server and Unix/Linux administration
  • Microsoft Azure Monitor
  • AWS Cloudwatch
  • Elastic stack

 

What you'll be doing

You will be a member of the IT Support Infrastructure Tooling team, supporting the monitoring tools, working as part of the bigger IT Support team which is responsible for supporting the infrastructure in the Nationwide data centres which provide services to both internal staff members and external customers.

Your duties will include, but not be limited to:

  • Supporting the roadmap for monitoring tools
  • Working in a technical team within IT Support supporting our monitoring tools, performing both reactive and pro-active support duties
  • Liaise with vendors, assessing new features for suitability for exploitation within Nationwide.
  • Deputise for line manager when required.
  • Assist in the planning and implementation of system upgrades.
  • Working with other support teams and SMEs to provide continual improvement to Nationwide IT systems
  • Knowledge sharing with other team members.
  • Providing technical advice and performing Acceptance Into Service for project deployments that impact your platform.
  • Creating knowledge articles for first and second line support teams.

You may be asked to provide support for the tooling on a 24x7 basis (out of business hours support will be provided by on-call rotas).

The extras you'll get

If you put a lot in, it’s only fair you should get a lot out. So, if you help us do the right thing for our members, we’ll help further your career with us.

As part of our team you’ll get:

  • Access to training to help you progress and develop your technical skills and career
  • Pension scheme where if you pay in 7% we’ll top it up to 23%
  • Life assurance worth 8x your salary
  • 25 days’ holiday plus bank holidays
  • The ability to purchase up to 10 days more holiday
  • Flexible benefits scheme giving you access to discount vouchers at various retail outlets
  • Access to a Healthcare scheme
  • Access to an annual performance related bonus scheme

Work with PRIDE

Princes Responsible Business Network
Stonewall Diversity Champion
Business Disability Forum Member
Woman Engaged

Why work for us?

If you put a lot in, it’s only fair you should get a lot out. So, if you help us do the right thing for our members, we’ll help further your career with us.

As part of our team you’ll get:

  • Access to training to help you progress and develop your technical skills and career
  • Pension scheme where if you pay in 7% we’ll top it up to 23%
  • Life assurance worth 8x your salary
  • 25 days’ holiday plus bank holidays
  • The ability to purchase up to 10 days more holiday
  • Flexible benefits scheme giving you access to discount vouchers at various retail outlets
  • Access to a Healthcare scheme
  • Access to an annual performance related bonus scheme