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Infrastructure Support Specialist Lead

Infrastructure Support Specialist Lead

  • Location: Swindon, South West England
  • Salary: Competitive
  • Contract Type: Permanent
  • Ref: R002801803
  • Closing Date: 26 January 2020

Job description

An exciting opportunity has arisen in our 3rd line IT Support team providing root cause and problem diagnosis for Windows based systems. Day to day you will work in a team of other Wintel specialists as well as taking part in cross functional teams to diagnose more complex issues across multiple technology areas. The primary focus of the team is proactive and preventive work through the problem management process with occasional but significant involvement in the diagnosis of major and complex service impacting incidents.  You will also Line Manage a small team of junior server specialists, managing their workloads and ensuring they are meeting agreed service levels.

Who we're looking for

You will be a self-motivated IT professional with significant experience in a 2nd/3rd line IT support role, have excellent communication skills, and the ability to articulate risks and issues as well as manage stakeholders and their expectations.

You would have had experience of working in a technical team, providing root cause problem diagnosis and incident resolution, with the ability to identify, plan, implement and lead the complex proactive system enhancements to ensure efficient running of the Society’s technical infrastructure.

You will have proven Line Management skills as you will be managing the workload and mentored junior staff to build technical and technology related business skills. You will have worked in a large organisation following ITIL best practice following a methodical, controlled, governed approach to project and system management.

You will have experience working on the following:

  • Windows Server 2012/2016
  • PowerShell
  • Windows Security
  • IIS and Web services
  • PKI
  • Good knowledge of TCP/IP, DNS, WINS, DHCP

Experience of the following would be useful but not essential as training will be provided

  • Problem solving methods (Advance7 RPR, Kepner Tregoe, etc)
  • Wireshark/NetMon packet trace analysis
  • Microsoft SysInternals and memory dump analysis
  • Major cloud platforms (Azure, AWS, Google)
  • BizTalk, IBM MQ, MS SQL

What you'll be doing

You will be part of a technical team within IT support in a large IT department located in Swindon.  You will proactively manage Nationwide’s production Windows server estate and support business critical systems on a 24x7 basis (out of business hours support is provided on a rota’d on call basis). You will be responsible for the third line support for critical line of business systems hosted on the Microsoft platform. You will be focussed on proactive and preventative work to ensure service levels are maintained without unexpected interruption in an environment where member and regulator expectations for service continue to rise. You will mentor and guide junior staff technically and you will be the first point of contact for technical and management escalation.

The extras you'll get

As part of our team you’ll get:

  • Access to training to help you progress and develop your technical skills and career
  • Pension scheme where if you pay in 7% we’ll top it up to 23%
  • Life assurance worth 8x your salary
  • 24 days’ holiday plus bank holidays
  • The ability to 'buy’ up to 10 days more holiday
  • Flexible benefits scheme giving you access to discount vouchers at various retail outlets
  • Access to an annual performance related bonus scheme

Work with PRIDE

Princes Responsible Business Network
Stonewall Diversity Champion
Business Disability Forum Member
Woman Engaged

Why work for us?

At Nationwide we’re here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we’re known for being open, honest and trustworthy.

We’re also the world’s largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in and have the talent and drive to keep us successful.

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