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3rd line Wintel Engineer

3rd line Wintel Engineer

  • Location: Swindon
  • Salary: Competitive
  • Contract Type: Permanent
  • Ref: R002802249
  • Closing Date: 07 August 2020

As the Evergreen Infrastructure Service Specialist, you’ll be responsible for supporting the technical aspects of updating and maintaining the desktop operating systems and applications.

Working with the Infrastructure Service Lead you’ll support the end to end delivery lifecycle from the initial analysis of new releases through rollout and into support.
At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.

Having a diverse workforce is important to us. We do offer sponsorships to non-EU nationals with specialist skills to take up UK roles. However, by law we can only do this if we can’t find a suitable resident candidate. Typically, this role generates a high volume of resident applications. Candidates are therefore more than welcome to apply, but should be aware that the resident labour market test must be followed.

What you’ll be doing

• Hands on evaluation and impact assessment of new technologies and releases
• Investigation and root cause analysis of issues, incidents or problems and identifying possible solutions or mitigations.
• Providing SME guidance for application compatibility and remediation
• Collaborating on design uplifts, reviews and approvals
• Improving configuration to optimise security, performance and stability.
• Authoring and updating processes and procedures to ensure their continual improvement
• Supporting the provision of assistive technology solutions

About you

• An IT professional with significant experience of providing 3rd line support.
• Have a significant and in-depth knowledge of Operating Systems and software including:
o Group Policy and Security
o Quality, Servicing and Feature Updates
o Application Packaging and Deployment
o Scripting, command line and PowerShell
o Build and Configuration Management
• Have a significant and in-depth knowledge of relevant Configuration Manager tools, for example Microsoft Endpoint Manager.
• Understanding of IT/ITIL Service Management (Incident, Capacity/ Availability, Knowledge, Problem, Change, Release & Configuration Management).
• Have keen interest in new technologies and industry best practices, with a drive for continual skill development.
• A flexible attitude and able to adapt to a constantly evolving environment.

We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:
• Your values, and what makes you who you are
• How you’d make a difference to our members in this role

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.




The extras you’ll get

Our people’s success isn’t based on how long they spend at their desk. While you’ll have contracted hours, we want to offer a flexible environment where possible. That might be working from home, logging on from other offices across the UK, or working part time or compressed hours.

There are all sorts of employee benefits available at Nationwide, including:
• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday

Why work at Nationwide

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.


What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV and answer a few quick questions for us. 

We respond to everyone, and so we will be in contact shortly after the closing date to let you know the outcome of your application.

3rd line Wintel Engineer

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