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Senior Operational Resilience Consultant

Senior Operational Resilience Consultant

  • Location: UK Wide
  • Salary: Competitive
  • Contract Type: Permanent
  • Ref: R002802445
  • Closing Date: 29 January 2021

As a senior consultant within our Operational Resilience team you will help to shape and implement the Society’s approach to operational resilience, ensuring that we are compliant with new regulatory frameworks, meeting our members needs and truly ‘Built to Last’. You will lead initiatives which help to the Society to understand and manage its resilience position and influence senior business stakeholders to make the investments / improvements required to achieve our aspirational target state.

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.

Operational resilience is at the very heart of this, ensuring our key services are available when our members need them. It describes our ability to prevent, respond to, recover and learn from operational disruptions in order to maintain propositions and services to members.

With greater member, industry, government and regulatory demands than ever before, we’re increasing the capability within our central Operational Resilience team. We are looking for enthusiastic and motivated people to help shape and drive the Society’s approach in this important area.


What you’ll be doing

You will be responsible for helping to design, implement and assure the strategy, framework, management system and processes which enable the Society to understand, manage and improve its operational resilience position. Key role responsibilities include:

  • Monitor, interpret and apply operational resilience regulatory requirements, industry best practice and standards to ensure Society alignment;
  • Develop and implement operational resilience standards, methodologies and processes to manage and drive improvement to the Society’s position;
  • Undertake operational resilience ‘deep dive’ reviews and assessments, to identify potential vulnerabilities and improvement opportunities;
  • Create and present management reports and papers which provide operational resilience insight and influence management decision making and investment prioritisation;
  • Provide specialist advice to the business stakeholders on operational resilience and business continuity.

About you

We are looking for talented and innovative individuals, with the confidence and passion required to implement new ways of workings and drive a step change in the Society’s approach. To achieve this you will need to have:

  • A detailed understanding of operational resilience regulatory requirements, industry standards and best practice;
  • Practical experience of shaping, developing and implementing organisation wide operational resilience strategies, policies and processes;
  • Strong analytical and problem-solving skills, with the ability to present complex information in compelling ways that drive commitment and action;
  • Strong communication and stakeholder management skills, with the ability to engage and influence at multiple levels;
  • The drive, enthusiasm and resilience to succeed in a challenging and dynamic environment;
  • A degree or relevant professional qualification, e.g. CBCI, IRM, ITIL;

We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:

  • Your values, and what makes you who you are
  • How you’d make a difference to our members in this role

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

Our people’s success isn’t based on how long they spend at their desk. While you’ll have contracted hours, we want to offer a flexible environment where possible. That might be working from home, logging on from other offices across the UK, or working part time or compressed hours.

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday

Why work at Nationwide

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV and answer a few quick questions for us.

Senior Operational Resilience Consultant

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