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Learning and Development Manager (12 months FTC)

Learning and Development Manager (12 months FTC)

  • Location(s): UK Wide
  • Salary: From £42,370 - £61,201
  • Contract Type: Fixed Term Contract
  • Ref: R00AOR01671
  • Closing Date: 29 May 2022
  • We're happy to consider flexible working approaches for this role

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.  And in Member Service our focus is on Putting things Right (when they go wrong) and Stopping them Happening (for other members in the future).

As part of the Moments that Matter Mission, Member Service is a specialist regulated complaints function. We manage c110k complaints each year, with c450 direct Member Service and c7k indirect Complaints Community colleagues

As a highly credible Learning & Development professional you will lead and be accountable for the successful implementation and delivery of quality training to contribute towards the societies and missions vision and success. You will support many key stakeholders including a variety of Senior Leadership Teams as our Training Team is accountable for supporting Member Service (Including DSARs), Remediation Centre of Excellence and Specialist Support.

The impact of this will contribute to local and society business priorities. This will be achieved through the delivery of employee capability and performance in key areas of the society plan.

Your success isn’t based on how long you spend at your desk. You’ll have contracted hours, but we’re always happy to support flexible working wherever we can, and always strive to find a way that works for everyone

Since the pandemic, the majority of our colleagues are home-working, and we maintain a small office-based presence in our regional hubs in Northampton, Swindon and Dunfermline. So whether you want to work from home, or at one of these locations (occasionally or all of the time), we’ll be guided by you.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Your role will involve the development of the training team and influencing our stakeholders ensuring our training remains fit for purpose as the needs of our members and our colleagues evolves

You will lead conversations across departments to identify opportunities to develop consistent and high impact training programmes, from New Starter Inductions through to Maintaining Competence Learning

You will plan and prioritise training for your area in a timely manner, ensuring that Senior Leaders are engaged with the timings which fit within their demands

Actively contribute to the success of our mission, co creating solutions, joining the dots where appropriate, sharing learning and feedback to encourage growth

Undertake continuous research to develop and drive learning best practise across our mission and the wider society

You will coach and support your team of Training Professionals, working with them to achieve their society and personal goals. You will adhere to a Training and Competency Framework, evidencing how you attain and maintain the competence of your team.

You will report to the Senior Operations Manager of the Training Team, Matthew Tyler.

About you

As a minimum requirement you will have:

  • A strong understanding of policy, process and governance structures to ensure appropriate signs offs have taken place with any material being produced
  • Be an excellent communicator both verbally and in written communications and have a passion for connecting with people to ensure good outcomes can be achieved as efficiently and effectively as possible
  • Be highly proactive and motivated with a keen desire to drive improvements and to see the bigger picture.
  • Ability to work at pace to a consistent high standard.
  • Ability to work on own initiative.
  • Have experience in supervising a team of Training professionals to agreed standards within a Training & Competence Framework ensuring design and delivery of high quality learning solutions to attain and maintain competence of employees (at all levels) associated with specified business areas or projects
  • Manage key relationships across the business (up to Level 3) to ensure progress towards agreed actions meets objectives and is within timescales and budget
  • Provide expert and professional support to senior stakeholders on employee learning and development making commercially focused recommendations to meet business needs
  • Support internal projects and initiatives across the mission to ensure maximum business benefit
  • Accountable for the design and delivery of compliant training ensuring it meets the needs of external and internal regulatory requirements

We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:

  • Your values, and what makes you who you are
  • How you’d make a difference to our members in this role

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday, pro rata

Why work at Nationwide

We’re different from other financial service providers. We’re a building society, owned by our members. And for over 130 years, we’ve supported those members to make the most of their money and achieve what they want from life.

That’s reflected in the way we work here at Nationwide. We come together to make sure we’re doing things in the best way possible, both for each other and for our members. If you join us, you’ll be part of that. You’ll be able to help us build something really quite special. And you’ll have the opportunity to make a real difference.

On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.

What to do next

If this role is for you, please click the ‘Apply Now’ button.  You’ll need to attach your up to date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. 


Learning and Development Manager (12 months FTC)

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