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Law of Property Act Specialist (12 month Fixed Term Contract)

Law of Property Act Specialist (12 month Fixed Term Contract)

  • Location(s): UK Wide
  • Salary: From £21,500 to £28,000
  • Contract Type: Fixed Term Contract
  • Ref: R00AOR01970
  • Closing Date: 21 August 2022

Our Collections and Recoveries department is currently recruiting for LPA Specialists. The role is to oversee the effective management of buy-to-let properties when our customer is unable to maintain the mortgage payments, using the services of our third-party supplier to ensure that the matter is resolved in the best way possible for the customer.

It takes an unusual blend of skills to help people sort out their money problems, particularly in these uncertain economic times. You will need to have the tact to deal with sensitive subjects, proven problem-solving skills and the strength of character to get results.

The role is a full-time position, working 35 hours per week, currently 9am – 5 pm Monday to Friday. Applicants will be on an 8-8 contract should the need for changing shifts arise.

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.

Your success isn’t based on how long you spend at your desk. You’ll have contracted hours, but we’re always happy to support flexible working wherever we can. That might mean working from home or different Nationwide offices or agreeing a working pattern to help you balance work and life. We will always strive to find a way that works for everyone.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As a member of the LPA team not only will you make decisions on referral of accounts to our 3rd party LPA Receiver, but you will also have responsibility for overseeing the management of Nationwide’s stock of buy to let properties by working with and supporting the Receiver and their appointed third-party suppliers to ensure the best outcome for the customer, whilst minimising costs. This will involve investigating and making recommendations on complex situations, to find a solution.

You will be responsible for the administration of the portfolio which includes reviewing and approving any costs incurred by the suppliers and making sure these are applied to the customer’s account accurately.

This role will involve liaising with our legal team as well as other outside agencies and teams across Collections and Recoveries; ensuring you are delivering a fantastic level of service on every interaction.

About you

As a minimum requirement you’ll:

  • Have previous experience in a Collections environment
  • Be numerate and demonstrate a strong attention to detail
  • Be a great communicator who’s assertive, resilient, and empathetic
  • Have experience in executing mandates and confidence in making stand-alone decisions.
  • Have the ability to stay calm and controlled under pressure.
  • Have excellent negotiating and influencing skills especially whilst dealing with complex, sensitive, and emotive issues.
  • Be a team player, with good interpersonal skills.

It would be nice if you also had:

  • Knowledge of mortgages, and LPA and Receiver processes although this is not essential as we will give you all the training and support you need to be successful.

We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:

  • Your values, and what makes you who you are
  • How you’d make a difference to our members in this role

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday, pro rata

Why work at Nationwide

We’re different from other financial service providers. We’re a building society, owned by our members. And for over 130 years, we’ve supported those members to make the most of their money and achieve what they want from life.

That’s reflected in the way we work here at Nationwide. We come together to make sure we’re doing things in the best way possible, both for each other and for our members. If you join us, you’ll be part of that. You’ll be able to help us build something really quite special. And you’ll have the opportunity to make a real difference.

On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.

What to do next

If this role is for you, please click the ‘Apply Now’ button.  You’ll need to attach your up to date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.  


Law of Property Act Specialist (12 month Fixed Term Contract)

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The figures and percentages shown here are an illustration only.  Your actual salary and benefits will be detailed in your contract of employment if you join us. For example, your role could include a car allowance, relocation expenses or other benefits not shown here.

Here’s the legal bit: The infographic is an indicative summary of some of the key benefits which you may receive if you are employed by Nationwide and these are subject to variation by Nationwide at its discretion. If you work part-time, some benefits may be pro-rated.  This document provides an illustrative summary only and does not create any contractual rights.

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