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Case Owner

Case Owner

  • Location(s): UK Wide
  • Salary: £20,300 - £23,500
  • Contract Type: Permanent
  • Ref: R00AOR01988
  • Closing Date: 09 August 2022
  • We're happy to consider flexible working approaches for this role

As a Case Owner, you will play a vital part in our mortgage application journey. You will work as part of a team to support the processing of buy-to-let mortgage application from the point of submission, right up to completion. You will liaise directly with mortgage intermediaries, landlords & solicitors to ensure all information is available in order to progress an application.

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.

The role is based in The Mortgage Works – New Business department. TMW is a subsidiary of Nationwide specialising in Buy-To-Let mortgage applications and we therefore play a vital part in meeting our Landlords needs.

This is a permanent position, on a full time 35 hour contract to be worked between 8am & 8pm depending on business requirements.  

Your success isn’t based on how long you spend at your desk. You’ll have contracted hours, but we’re always happy to support flexible working wherever we can within business requirements. That might mean working from home or different Nationwide offices or agreeing a working pattern to help you balance work and life. We will always strive to find a way that works for everyone.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

From assessing case requirements to ensuring a case is ready for completion and funds to be released, the caseowner role can be extremely varied but also very rewarding.

You will be required to make decisions on the viability of documents provided to ensure this satisfies the case requirement. This will be through the assessment of income documents, bank statements and identification documents in line with our responsible lending policy.

If something is not quite right, you will liaise directly with the broker/solicitor via calls or emails to ensure a resolution is met. Therefore, communicating and delivering a message in a clear and concise way is essential to ensure the smooth progression of an application.

Case Owners will consider each case on its individual merits, evidencing logical thinking and assessment of information to quickly and confidently reach a decision on whether a mortgage will be offered to a customer. This may be outside of standard process but within Nationwide’s framework/ risk appetite

Through their daily workload management, Case Owners will be expected to identify and raise any trends or areas of enhancement that would improve the end to end customer journey. This may involve their support and input to changes to processes/policies and impact all areas of mortgage operations, within Product Operations.

About you

We are looking for a dynamic person able to work as part of a team as well as an individual. Ideally you will have previous mortgage processing experience and be able to liaise with solicitors, brokers and customers while having the passion and desire to produce a high quality of work in as fast paced environment.

As a minimum requirement you’ll:

  • Excellent communication skills both verbal and written, through multiple channels e.g. telephone, email, webchat
  • Administrative experience using multiple systems at the same time
  • Demonstrate a clear member focus, effectively building relationships with internal and external customers, providing appropriate updates on progress to deliver excellent levels of service.
  • Proactive and empowered to make decisions within a framework.
  • Effective time management and ability to manage personal workload.
  • Be able to build excellent working relationships with colleagues across the business, actively engage in team activities, either in person or virtually.

Also desirable:

  • Good understanding of the financial service industry and the mortgage application journey.

We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:

  • Your values, and what makes you who you are
  • How you’d make a difference to our members in this role

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday, pro rata

Why work at Nationwide

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So, if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button.  You’ll need to attach your up to date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.


Case Owner

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To see a ball-park figure of how the pounds in your pocket could add up, put a salary figure in the box below, select a London allowance if you'll receive it, and hit the Calculate Now button. As if by magic, a chart will appear giving an indication of what these financial benefits could look like.

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The figures and percentages shown here are an illustration only.  Your actual salary and benefits will be detailed in your contract of employment if you join us. For example, your role could include a car allowance, relocation expenses or other benefits not shown here.

Here’s the legal bit: The infographic is an indicative summary of some of the key benefits which you may receive if you are employed by Nationwide and these are subject to variation by Nationwide at its discretion. If you work part-time, some benefits may be pro-rated.  This document provides an illustrative summary only and does not create any contractual rights.

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