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MIS Team Specialist

  • Location(s): Northampton Office, Nationwide House (Swindon), 1 Threadneedle Street (London), Masterton Park
  • Salary: Circa £35,000

MIS Team Specialist

  • Contract Type: Permanent
  • Ref: R00AOR03763
  • Closing Date: 29 May 2024
  • We're happy to consider flexible working approaches for this role

We’re looking for a MIS Team Specialist to join the Operational MI team within Customer Resolutions, providing critical, insightful data and MI support for the Customer Resolutions operational areas and various other key stakeholders across the business. We are responsible for producing operational reporting, analysing data, supporting the effective performance management across the operational functions and play a core role in the data consumption within Customer Resolutions.

This role is a great opportunity to join the team to primarily support with ever growing MI and reporting requirements for a range of stakeholders, using multiple data sources and data manipulation tools to consume, collate and produce insightful, readable outputs and updates, utilising tools such as SAS, SQL and Power BI to do this. This reporting and insight are central to the workflow management, as well as supporting critical decision making across various management levels. Building cohesive relationships and stakeholder engagement plays a core part to succeeding in this role.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can

What you’ll be doing

Some areas you will be responsible for:

  • Providing analytical support to the Customer Resolutions operational teams and supporting business areas to enable effective oversight and performance management
  • Developing and maintaining the analytical capability, maximising efficiency and maintaining effective relationships with key stakeholders across the CR function
  • Collating, manipulating and translating data into clear, concise reporting to support the operational areas with their daily performance.
  • Collating and producing weekly and monthly updates to provide informative summarised performance updates to senior management to support with wider conversations and decision making
  • Supporting on MI impacts following System changes and understanding the data flow from the complaints system Respond to usable output data.
  • Understanding data flows from PowerApps tooling in the Remediations area to create reporting to support the operational teams

About you

We are looking for someone who is highly organised whilst managing varying demands, who can work under their own initiative, is able to prioritise work effectively and adhere to strict deadlines. We want someone who can quickly build rapport and relationships with key stakeholders to understand their needs in order to provide the service level required.

As a minimum you’ll need to have or be:

  • Advanced knowledge and experience using Microsoft Excel; familiar with data manipulation techniques and attention to detail, with experience in VBA coding
  • Experience using SAS, SQL etc and applying it to dynamic situations to achieve the desired outcome
  • Experience using and building in Power BI; as a relatively new tool introduced to the society, exposure to Power BI may be minimal but would key in role
  • Good working knowledge and a background of data interrogation, automation and analysis, with a keen eye for detail
  • Strong numerical and analytical skills, able to interpret data into meaningful outputs to key stakeholders
  • Experience in producing high quality reporting, translating data into readable for all audiences
  • Comfortable working with minimal supervision and within tight deadlines, managing your own time effectively to meet objectives

Would be nice if you had:

  • Knowledge of the complaints process and experience in using Respond and/or remediation tooling as a front end user.
  • Strong communication and stakeholder management experience to aid with requirements gathering and presenting outputs

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

  • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
  • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Wellhub – Access to a range of free and paid options for health and wellness.
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday, pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.  

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.  

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.  

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.


MIS Team Specialist

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