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Risk Manager Oversight (Operational Resilience)

  • Location(s): 1 Threadneedle Street (London), Nationwide House (Swindon)
  • Salary: Circa £65,000

Risk Manager Oversight (Operational Resilience)

  • Contract Type: Permanent
  • Ref: R00AOR03855
  • Closing Date: 24 May 2024
  • We're happy to consider flexible working approaches for this role

We’re navigating significant change at Nationwide. It’s an exciting time as we evolve to a new future that sees us accelerate delivery of our strategic aims, value to our members and engage colleagues around new ways of working.

At the same time we are investing in the Operational Risk Oversight team in the second line of defence to ensure we are able to continue to add customer value by investigating, challenging, and influencing across the Society.

Operational resilience is critical for maintaining the financial stability of Nationwide as well as the wider UK financial ecosystem. It’s about how we plan for, prevent, respond to and recover from disruptions in a way which minimises impact to our customers. This includes threats from physical and cyber-attacks, IT system outages, third-party supplier failure, as well as natural hazards.

This role is within the second line of the three lines of defence model. The role is part of the Oversight for Chief Operations Office which includes technology, security, data and third-party management specialisms.

The role will provide support, challenge and influence over the Society’s approach to operational resilience. You will be accountable for understanding and providing advice against regulatory expectations.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

You will be expected to work from Swindon or London twice per week.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As part of this role, you will be responsible for:

  • Provide effective oversight of the operational resilience framework through support and challenge of the design and implementation of supporting methodologies and processes.
  • Collaborate with first line colleagues to support the ongoing maturity of approach in identifying Important Business Services, setting of impact tolerances, mapping of critical resources, scenario testing and vulnerability management.
  • Monitoring and assessment of compliance against regulatory expectations relating to operational resilience.
  • Ensuring resilience risks are identified, managed, and reported through governance as appropriate and correctly reflected in any key Board papers
  • Assessing business area adherence against the Enterprise Risk Management Framework (ERMF) requirements. The ERMF includes business and regulatory requirements on risks, controls, policies, and scenario analysis.
  • Working collaboratively with partners across the 3LOD to simplify and strengthen risk management practices for the benefit of the Business and Society overall

About you

  • You will have experience in operational resilience, including a good understanding of relevant regulation.
  • You will have experience in operational risk management, ideally in the financial services industry. You may have experience working in any of the three lines of defence.
  • You will have a firm understanding of ERMF, including proven experience in the application of risk appetite, policy management, risk assessments and controls.
  • You will have strong critical thinking and you’ll comprehend and assimilate information rapidly, breaking down complex problems and providing support and challenge to risk owners in a clear and understandable way to suit different audiences.
  • You will have effective relation management skills which enable strong relationships to be built across the business

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

  • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
  • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Wellhub – Access to a range of free and paid options for health and wellness
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.  

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.  

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.  

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.



Risk Manager Oversight (Operational Resilience)

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