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Member Representative

Member Representative

  • Location: Surrey
  • Salary: £17,000 - £23,158
  • Contract Type: Fixed Term Contract
  • Ref: R00BN03877
  • Closing Date: 04 December 2020

12 Month Fixed Term Contract

You’ll be the face of the Society and responsible for providing a first class, friendly and knowledgeable service for everyone who walks through our doors. That means taking ownership of their queries and building strong relationships. You’ll help our members with their money by understanding their needs and pointing them towards the right products or services.

We need a Member Representative for our branch in Guildford, Surrey. This role is Full Time, 35 hours per week, Monday to Saturday. 


What you’ll be doing

We’ll give you all the training you need to set you up for a successful career with us.

You’ll learn about Nationwide and the way we look after our members by shadowing colleagues and spending time in our virtual classrooms. Once trained, you’ll get to know our members, understand their needs and build relationships to deliver the legendary service we’re known for. You will confidently meet and greet our members in the branch, pointing them in the right direction and responding to their questions.

Ensure you manage daily tasks efficiently, making sure you’re doing the right thing in the right way for our members. You’ll talk to different people which will involve lots of different types of conversations and taking ownership of answering simple questions to handling complex problems. Finally, you’ll keep up to speed with product knowledge and initiatives to support our members.

About you

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people and so we want our employees to be just as diverse

At Nationwide, our members are at the heart of everything we do so we are looking for a great listener, someone who is sociable and enjoys communicating with people.

Are you someone who likes to solve problems and loves a bit of a challenge, a team player and someone who can be empathetic? These are all great qualities that would be a perfect match for the Member Representative role.

It would be great if you are aware of financial products, such as a current accounts, personal loans and credit cards. However, don’t worry - we’ll train you on our fantastic, market leading products.

The extras you’ll get

For helping us do the right thing for our members, you’ll get:

  • a personal pension (most people put in 7% of their salary which we’ll top up by a further 16%)
  • up to two days of paid volunteering a year
  • buying or selling holiday (25 days holiday)
  • the chance to buy things like dental cover 

Why work at Nationwide

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.



What to do next

If you’d like to apply, just click the ‘Apply now’ button. You’ll need to attach your CV and answer two customer service questions.

If we seem like a good match, you will be invited for a telephone interview followed by an interview in branch,  so you can get a really good idea of what it’s like to work here.

Best of luck in your application!

Member Representative

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