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Deputy Branch Manager

Deputy Branch Manager

  • Location: Basingstoke, Hampshire
  • Salary: £25,421 - £36,720
  • Contract Type: Fixed Term Contract
  • Ref: R00BN04137
  • Closing Date: 05 March 2021

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused. So come and join us as a Deputy Branch Manager.

You’ll manage the branch alongside the Senior Branch Manager, and you’ll coach, motivate and line manage Member Representatives (MRs) to deliver great member service & outcomes to support the achievement of the branch business plan, within regulatory & control guidelines.

We need a Deputy Branch Manager for our branch in Basingstoke, Hampshire. This is a 12 Month Fixed Term Contract, Working full time, 35 hours per week, Monday to Saturday.

For more information on this opportunity please contact Nicole Peacock (Hiring Manager).



What you’ll be doing

Working within the branch you’ll thrive on getting the best out of your people. The biggest part of your role will be focused on leading Member Representatives in providing the best customer service. You’ll develop your team through training, coaching and influencing by sharing best practice and ensuring the adoption of ‘one best way’.

As the Deputy Branch Manager, you’ll train and develop Member Representative’s in the principle of “Treating Customers Fairly” ensuring the promotion of products and services to ensure fair customer outcomes. You’ll develop a multi-skilled team who are fully trained with the appropriate accreditations and confident in delivering their roles. Naturally, observing, encouraging and coaching the teams to attain the highest standards, building team capability and addressing performance issues through structured feedback and coaching.

You’ll actively manage the Banking hall and ensure that team engage with our members in a highly professional manner and provide an excellent level of service. We would like you to lead by example, drive and enthuse your front-line team with a primary focus on delivering outstanding customer service, proactively creating opportunities to engage with members, deepen relationships & build advocacy.

Ensuring that agreed risk management and controls are followed at all times, and that all Nationwide rules, procedures and policies in the area of risk and compliance are adhered to will be key in this role. You’ll be vigilant against fraud, money laundering and risk and have zero tolerance for abuse of regulatory and operational procedures and standards in your branch.

About you

As a minimum requirement you’ll have:

  • Branch experience
  • Understand risk and regulatory requirements
  • Excellent people skills to coach and manage your team
  • Good digital, analytical and multi-channel awareness
  • In depth knowledge of regulatory and risk assessment process
  • Highly motivated and highly organised with good time management skills and attention to detail
  • Knowledge of the Society’s products, services, policies and distribution channels
  • Strong problem-solving skills
  • Good relationship building and influencing skills.

The extras you’ll get

For helping us do the right thing for our members, you’ll get:

  • a personal pension (most people put in 7% of their salary which we’ll top up by a further 16%)
  • up to two days of paid volunteering a year
  • buying or selling holiday (25 days holiday)
  • the chance to buy things like dental cover for you and your family.


Why work at Nationwide

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.


What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, Nationwide.


Deputy Branch Manager

Princes Responsible Business Network
Stonewall Diversity Champion
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Business Disability Forum Member