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Senior Branch Manager

Senior Branch Manager

  • Location(s): Leicester Branch
  • Salary: £42,370 - £61,201
  • Contract Type: Permanent
  • Ref: R00BN04865
  • Closing Date: 29 October 2021
  • We're happy to consider flexible and part-time working approaches for this role

You’ll be responsible for one of our largest branches in a key location. If you’ve already proved your worth in a high-profile retail role, motivating people, improving performance and delivering a fantastic customer service – this is your opportunity to show what you can do.

We need a Senior Branch Manager for our branch in Leicester.

This role is a permanent opportunity working Full Time, 35 hours per week, Monday to Saturday. 

Competitive benefits package including company car or allowance of £388 monthly


 If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Working in a customer-led culture where all members are provided with the products and services that they need, you’ll make sure all regulatory & operational risk requirements are adhered to. Through effective leadership and guidance, you’ll supervise, coach and develop branch staff to deliver their objectives, embedding a culture of continuous improvement in how to deliver the best customer service.

Acting as a role model for our vision and values you’ll share best practice on good customer outcomes both within your branch team as well as within your district / region, always looking to deepen relationships with members and build trust.

About you

As a minimum requirement you’ll be passionate about providing customers with an excellent customer service and be able to succeed in meeting challenging service benchmarks, making sure all operational and regulatory risks are effectively managed

You’ll be an inspiring people manager with the proven ability to bring out the best in a team through extensive management experience. You will be focused on performance management, utilizing your coaching and development skills to add increased value to Nationwide and our members

It would be nice if you also had previous experience as a branch manager in a retail environment

The extras you’ll get

For helping us do the right thing for our members, you’ll get:

• a personal pension (most people put in 7% of their salary which we’ll top up by a further 16%)
• up to two days of paid volunteering a year
• buying or selling holiday (25 days holiday)
• the chance to buy things like dental cover for you and your family.

Why work at Nationwide

At Nationwide we’re here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we’re known for being open, honest and trustworthy.

We’re also the world’s largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in, and have the talent and drive to keep us successful.

At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you’d like to be a part of an inclusive workplace where you can be yourself,  where your talents are nurtured and you feel empowered to contribute then please apply and help us in building society, nationwide.

Senior Branch Manager

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