- Location(s): Great Malvern Branch
- Salary: Up to £23,158
- Contract Type: Permanent
- Ref: R00BN06078
- Closing Date: 20 May 2022
At Nationwide, a Member Representatives role is having the ability to best support our members with our great services. From transactions on the till, online banking demonstrations, to having conversations about protection for their homes and lives – but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team.
We need a Member Representative for our branch in Malvern.
This role is full time, 35 hours per week, Monday to Saturday.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
What is important is to know every branch is different, and we are all in this together working to have the best version of our branches!
What can’t a Member Rep do! This is the great part about the Member Rep role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating members on our digital services and easier ways to bank with us.
We build up our knowledge day in day out to ensure we can answer all our members queries. They are the most important part of our day.
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our members are made up of so many different kinds of people and we want our employees to be just as diverse.
Are you someone who really does want to make a difference for our members? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our members/customers from guiding them through online banking to discussing our range of services whilst adapting our style to suit all our member’s needs.
We are the front line in protecting our members, building our society.
The extras you’ll get
For helping us do the right thing for our members, you’ll get:
• a personal pension (most people put in 7% of their salary which we’ll top up by a further 16%)
• up to two days of paid volunteering a year
• buying or selling holiday (25 days holiday)
• the chance to buy things like dental cover
• A loan up to £1,000 with 0% interest to cover your rental deposit or other emergency cost.
Why work at Nationwide
We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.
If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.
What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.
What to do next
If you’d like to apply, just click the ‘Apply now’ button. We’ll then confirm we’ve received your application successfully and invite you to the first stage; our online assessments!
Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at Nationwide.
If you pass these online assessments, we’ll then ask you to answer some questions in a video interview (don’t worry you can turn the camera off for this) within the next 48 hours.
In your candidate hub you’ll also be able to get hints and tips and watch video’s from our colleague’s giving you a really good idea of what it’s like to work here at Nationwide.
Best of luck in your application!