- Location(s): Norwich Branch
- Salary: From £20,300
- Contract Type: Fixed Term Contract
- Ref: R00BN06461
- Closing Date: 10 August 2022
At Nationwide, a Member Representatives role is having the ability to best support our members with our great services. From transactions on the till, online banking demonstrations, to having conversations about protection for their homes and lives – but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team.
As a mutual organisation, we are guided by a social purpose which we interpret as 'building society, nationwide'. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve. We are passionate about embracing diversity, celebrating differences, being inclusive. So you can be you.
We are looking for future talent in our communities to work at our branch in Norwich. This role is a 12 month fixed term contract. We will consider all full time and part time applications. For a part time role, salary will be worked out on a pro rata basis. With this in mind, we will be conducting interviews to build a Talent bank in this location.
If there is not a role suitable at the time of interview, and your assessment is successful, your details will be held in the talent bank and given priority for any future vacancies at the same job title and role responsibilities for the assessment you passed. You will be active in our talent bank for 6 months.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
What is important is to know every branch is different, and we are all in this together working to have the best version of our branches!
What can’t a Member Rep do! This is the great part about the Member Rep role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating members on our digital services and easier ways to bank with us.
We build up our knowledge day in day out to ensure we can answer all our members queries. They are the most important part of our day.
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our members are made up of so many different kinds of people and we want our employees to be just as diverse.
Are you someone who really does want to make a difference for our members? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our members/customers from guiding them through online banking to discussing our range of services whilst adapting our style to suit all our member’s needs.
We are the front line in protecting our members, building our society.
The extras you’ll get
For helping us do the right thing for our members, you’ll get:
• a personal pension (most people put in 7% of their salary which we’ll top up by a further 16%)
• up to two days of paid volunteering a year
• buying or selling holiday (25 days holiday)
• the chance to buy things like dental cover
Why work at Nationwide
We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.
If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.
What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.
What to do next
If you’d like to apply, just click the ‘Apply now’ button. We’ll then confirm we’ve received your application successfully and invite you to the first stage; our online assessments!
Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at Nationwide.
If you pass these online assessments, we’ll then ask you to answer some questions in a video interview (don’t worry you can turn the camera off for this) within the next 48 hours.
In your candidate hub you’ll also be able to get hints and tips and watch video’s from our colleague’s giving you a really good idea of what it’s like to work here at Nationwide.
Best of luck in your application!
Financial Reward Package
To see a ball-park figure of how the pounds in your pocket could add up, put a salary figure in the box below, select a London allowance if you'll receive it, and hit the Calculate Now button. As if by magic, a chart will appear giving an indication of what these financial benefits could look like.
Calculate your reward
Enter your salary and we will calculate your overall reward. Select one of the London allowances below if applicable
This is the total amount you earn per year
Tick the box for where you'll be based
The figures and percentages shown here are an illustration only. Your actual salary and benefits will be detailed in your contract of employment if you join us. For example, your role could include a car allowance, relocation expenses or other benefits not shown here.
Here’s the legal bit: The infographic is an indicative summary of some of the key benefits which you may receive if you are employed by Nationwide and these are subject to variation by Nationwide at its discretion. If you work part-time, some benefits may be pro-rated. This document provides an illustrative summary only and does not create any contractual rights.