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Inbound Customer Service Advisor (Evenings)

Inbound Customer Service Advisor (Evenings)

  • Location(s): UK Wide
  • Salary: Circa £18,700
  • Contract Type: Permanent
  • Ref: R00MF00025
  • Closing Date: 16 January 2022

Our customers can sort out their finances from the comfort of their own homes, and you can help them from the comfort of yours. We’re looking for Customer Service Advisors to join our team. We're offering a competitive salary based on your customer service experience, working from home, between 1700 - 2200 Monday to Sunday.

We have start dates in February 2022 for these permanent, evening roles.

Required working hours are below:

Week 1 Monday, Wednesday, Thursday, Friday, Saturday or Sunday 1700-2200 (the day off can change)

Week 2 Monday, Tuesday, Wednesday, Thursday, Friday 1700-2200

You'll be given notice of your shift pattern.

For more information please contact Hannah Hudson.

Internal only: Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.


External only: If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. External only: If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.


What you’ll be doing

Bring your enthusiasm for helping and we’ll give you full training before you take a single call. Strong teamwork is built into the way we do things so, even at home, you’ll have lots of support from friendly colleagues.

Handling a range of inbound calls, you’ll play a central role when it comes to supporting our members. We’re a building society not a bank, so our customers are members of our Society. Their needs are at the heart of everything we do.

You could be guiding them through online banking or discussing our range of products and services, adapting your style to suit each customer, and making sure they get the outcome that’s right for them.


About you

If you’ve got a customer service background, if you’re a confident communicator and looking to take on a new challenge, this could be just the job for you.

You don’t need financial services or call centre experience, you’ll be fully trained. What’s important is that you want to get things right for our members and leave them smiling. And we’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our members are made up of so many different kinds of people and we want our employees to be just as diverse.


Skills we need:


• A passion for doing the right thing for our customers

• Competent IT skills

• Working within a fast-paced environment

• Good attention to detail and accuracy

• Confident on the phone and able to build rapport with customers

• Committed and willing to learn


The extras you’ll get

We have a range of employee benefits, including:

• Access to an annual performance related bonus

• 25 days holiday, pro rata

• Up to two days of paid volunteering a year

• Access to training to help you develop and progress your career in the contact centre and beyond

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance worth 8x your salary

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%


Why work at Nationwide

We’re different from other financial service providers. We’re a building society, owned by our members. And for over 130 years, we’ve supported those members to make the most of their money and achieve what they want from life.

That’s reflected in the way we work here at Nationwide. We come together to make sure we’re doing things in the best way possible, both for each other and for our members. If you join us, you’ll be part of that. You’ll be able to help us build something really quite special. And you’ll have the opportunity to make a real difference.

On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.


What to do next

If you’d like to apply, just click the ‘Apply now’ button.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

We’ll then confirm we’ve received your application successfully and invite you to the first stage; our online assessments.

Within a few hours you’ll receive a link to your unique candidate hub. Here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test (asking what you’d do in particular circumstances), checking and numerical assessments – all focussed around what’s important to us in a member-facing role at Nationwide.

If you pass these online assessments, we’ll then ask you to answer some questions in a video interview (don’t worry you can turn the camera off for this) within the next 48 hours.

In your candidate hub you’ll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it’s like to work here at Nationwide.

Best of luck in your application!


Inbound Customer Service Advisor (Evenings)

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