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Inbound Customer Service Advisor

Inbound Customer Service Advisor

  • Location(s): UK Wide
  • Salary: From £20,300
  • Contract Type: Permanent
  • Ref: R00MF00036
  • Closing Date: 30 June 2022

We refer to ‘building society, nationwide’. Central to this is our mission to build a truly inclusive culture where everyone can thrive. And for our Society to reflect the diversity of the wider communities we serve. We’re using data to see what we’re doing well and more importantly, where we need to do better.

We want to help our 15 million members in the way that's easiest for them, whether that’s in-person, over the phone, via digital channels or using video technology. However, they choose to contact us, there'll be a friendly human at the ready.

We have start dates throughout May, June, July & August.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

 

What you’ll be doing

Our members can sort out their finances from the comfort of their own homes, and you can help them from the comfort of yours or one of our nearest locations. We’re looking for Customer Service Advisors to join our team. We're offering a competitive salary, working from home but also with the option for you to work at one of our sites nearest to you should you chose to do so and in shifts between 8am - 8pm Monday to Sunday.

You’ll work 5 days out of 7 with six weeks’ notice of your shift pattern. With your wellbeing in mind your shifts will not require you to work both a Saturday and Sunday and you will also only work 6 out of 9 weekends.

Experience is not the defining factor for this role, we pride ourselves on our values, attitude, and approach to member needs, we look to acquire the same in successful candidates and offering full comprehensive training to support your every step.

Handling a range of inbound calls, you’ll play a central role when it comes to supporting our members as their needs are at the heart of everything we do.

You could be guiding them through online banking or discussing our range of products and services, adapting your style to suit each member, and making sure they get the outcome that’s right for them.

 

About you

If you’re a confident communicator and looking to take on a new challenge, this could be just the job for you.

What’s important is that you want to get things right for our members. We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because we are passionate about working in an Inclusive environment where everyone can thrive through feeling confident and comfortable bringing their full self to work.

Skills & Requirements we need:

• Confident Communicator who can build rapport with excellent attention to detail and accuracy

• Competent IT skills - Navigating around a PC/Laptop to capture member’s information

• Being agile within a fast-paced environment

• Committed and willing to take ownership of your own personal development

• Stable/Consistent Wi-Fi connection to allow smooth member engagements with no unnecessary call drops. Tethering/Hot Spotting from your mobile device for a permanent solution is not advised.

 

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%

• Up to 2 days of paid volunteering a year

• Life assurance worth 8x your salary

• A great selection of additional benefits through our salary sacrifice scheme

• Access to an annual performance related bonus

• Access to training to help you develop and progress your career

• 25 days holiday pro rata

 

Why work at Nationwide

We’re different from other financial service providers. We’re a building society, owned by our members. And for over 130 years, we’ve supported those members to make the most of their money and achieve what they want from life.

That’s reflected in the way we work here at Nationwide. We come together to make sure we’re doing things in the best way possible, both for each other and for our members. If you join us, you’ll be part of that. You’ll be able to help us build something really quite special. And you’ll have the opportunity to make a real difference.

On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone

 

What to do next

If you’d like to apply, just click the ‘Apply now’ button.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

We’ll then confirm we’ve received your application successfully and invite you to the first stage, our online assessments.

Within a few hours you’ll receive a link to your unique candidate hub. Here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test (asking what you’d do in particular circumstances), checking and numerical assessments – all focussed on what’s important to us in a member-facing role at Nationwide.

If you pass these online assessments, we’ll then ask you to answer some questions in a video interview. Following this if you are successful the final stage will be to meet a Nationwide representative.

In your candidate hub you’ll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it’s like to work here at Nationwide.

Best of luck in your application!

 

Inbound Customer Service Advisor

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