Fraud Analyst

Fraud Analyst

Our financial crime department are responsible for protecting Nationwide and its members from all types of fraud.

We now have opportunities to join a department with an outstanding reputation, captivating subject matter and industry leading results. Being a Fraud Analyst you will work with advanced detection systems, react to ever changing methods of financial crime, and strive to deliver an exceptional member experience.

This role provides the opportunity to be involved in making a real difference to not only Nationwide but to our members lives and is integral to our purpose, putting our members at the heart of everything we do. So if you have a passion for doing the right thing in the right way for our members, and want to start your career in Risk then this may be the role for you.

We need:

• Fraud Analysts [Remote Working Accepted]
• Salary starting from £19,647 on a full time permanent, or 12 month secondment contract (Fixed term contract)
• This is an Remote Working Role
• Interviews will take place WC 25th April 2022 and WC 13th June 2022

For more information on this opportunity please contact the hiring manager Lynsey Willingale or Becky Swaine or the resourcing consultant Ellie Leahy

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

What you’ll be doing

This is an exciting opportunity to join Fraud and be part of a team detecting a variety of fraud types.

You’ll be:

• Investigating complex fraud cases and educating customers through both written and verbal channels
• Supporting and speaking to members and third parties on the phone
• Supporting and building relationships with other Financial Crime Operational teams,
  achieving Quality Targets
• Working as a key team player to achieve Service Level Agreements, set internally or within the business

Please also note that these roles include evening and weekend work on a scheduled ‘rota’ basis. Typical shift patterns are 08:00-16:00, 09:00-17:00, 10:00-18:00 and 12:00-20:00 with a Saturday or Sunday shift on rotation every 4 weeks.

We may have opportunities available in the following teams:

• Fraud Support Team – Investigating and supporting our members who are victims of fraud
• Fraud Investigation Unit – Investigating claims to identify fraudulent activity and falsified claims
• Transaction Monitoring – Investigating suspicious Transactions across all payment types to prevent victims of fraud and scams.
• Application Vetting – Investigating suspicious Applications to prevent Impersonation, Account Takeover and Account Misuse fraud.
• Quality Checking – ensuring individuals are following processes and policies within the department
• Refunds and Recoveries – Responsible for refunding members who have been a victim of fraud, alongside recovering fraud loses on behalf of the society using out of the box thinking.

About you

No two days are the same so we’re looking for someone who is a key team player, who is also able to work in a varied and fast paced environment. PRIDE values are key to this role, so if doing the right thing and putting members and their money first is important to your work ethos, then this could be the role for you.

For this role you’ll need:

• Experience in a fast-paced, resilient customer facing environment
• A high level of accuracy with an excellent attention to detail, alongside strong analytical, investigation and numerical skills
• Excellent communication skills - able to communicate with a diverse range of people
• The ability to work alone, as well as part of a team
• To demonstrate the ability to manage your time effectively and prioritise tasks - a key part of this role

It would be nice if you also had:

• Experience of working in the financial services sector
• Previous experience or a thorough understanding of financial crime and fraud types

Applications are welcome if you have worked in a highly resilient customer service or investigation role and have the willingness to learn Fraud. If you feel you would be a good fit for this role and you can tell us about your transferable experience, we encourage you to apply. 

We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:

• Your values, and what makes you who you are
• How you’d make a difference to our members in this role

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday pro rata
• Support Package

1. A loan of up to £1,000 with 0% interest to cover your rental deposit or other emergency costs.
2. Paid time off or flexible working if you have a housing emergency.

Why work at Nationwide

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So, if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.

What to do next

If you’d like to apply, just click the ‘Apply now’ button. We’ll then confirm we’ve received your application successfully and invite you to the first stage; our online assessments!

Within 24 hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at Nationwide.

If you pass these online assessments, we’ll then ask you to answer some questions in a video interview (don’t worry you can turn the camera off for this) within the next 48 hours.

In your candidate hub you’ll also be able to get hints and tips and watch video’s from our colleague’s giving you a really good idea of what it’s like to work here at Nationwide.

Best of luck in your application!

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