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Specialist Collector and Negotiator

Specialist Collector and Negotiator

  • Location(s): UK Wide
  • Salary: £21,500 - £28,300
  • Contract Type: Permanent
  • Ref: R00MF00087
  • Closing Date: 25 August 2022

Do you want to work from home? People need our help more than ever, within our Collections & Recoveries department you’ll use your customer service skills to guide them through these tricky times over the phone. The Collections & Recoveries department is playing a vital role in supporting our members during these unprecedented times.

Bring your enthusiasm for helping and we’ll give you full training. Strong teamwork is built into the way we do things so, even at home, you’ll have lots of support from friendly colleagues when you need it.


What you’ll be doing

At Nationwide we believe in helping others, that’s where you come in. We’re looking for people with a positive and inquisitive mindset and a commitment to support our members when they need it most. Your role will be to help our members who are facing financial difficulty. This will entail having honest conversations about their personal and financial situation, to enable you to establish which options are most suitable to get them back on track.  

This is a telephone-based role that will involve speaking directly with members showing sensitivity and empathy to our members through what can be difficult and often  sensitive conversations. This will require you to have a level of personal resilience.


About you

Preferably you will have previous experience working in a Collections or Recoveries environment and be skilled at supporting people who are experiencing financial difficulty. As a minimum you will have a customer service background, and importantly want to  make a real difference in people’s lives. We’ll give you all the training you need to set you up for a successful journey with us, in this highly rewarding role.

Your initial training will be located on site in one of our hub locations, to enable you to get settled into your role and to meet your trainers so you must be able to travel and, where required, stay over for up to a week, funded by Nationwide.  After which your training will continue from your home location 

You’ll need to

  • Be resident and eligible to work in the UK
  • You must be based within a commutable distance to one of our Admin Centres or Branches, as in the event that you encounter technical issues we will require you to work from a NBS building, until your IT issues are resolved. 
  • You will be expected to have a high level of technical understanding and ensure your IT Equipment is set up correctly, with the support of our IT Department and you will be responsible & accountable for keeping our members data safe and secure at all times.
  • You must have access to a dedicated work space free from all distractions.
  • You must have access to a private , stable and ideally super-fast broadband connection.


The extras you’ll get

Here, you’ll be valued, recognised and rewarded. We believe in a good work-life balance, so you’ll receive your schedule in advance. This is a Full Time position, working 35 hours per week. You’ll work varied shifts between 8am – 8pm, and 1 Saturday morning in every 3. We also offer life insurance, a company-contributing pension and an excellent recognition and rewards scheme.

For helping us do the right thing for our members, you’ll get:

  • a personal pension (most people put in 7% of their salary which we’ll top up by a further 16%)
  • up to two days of paid volunteering a year
  • buying or selling holiday (25 days holiday)
  • the chance to buy things like dental cover vouchers for you
  • a loan of up to £1,000 with 0% interest to cover your rental deposit or other emergency costs
  • paid time off or flexible working if you have a housing emergency.

Why work at Nationwide

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.

What to do next

If you’d like to apply, just click the ‘Apply now’ button. We’ll then confirm we’ve received your application successfully and invite you to the first stage; our online assessments!

Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at Nationwide.

If you pass these online assessments, we’ll then ask you to answer some questions in a video interview (don’t worry you can turn the camera off for this) within the next 48 hours.

In your candidate hub you’ll also be able to get hints and tips and watch video’s from our colleague’s giving you a really good idea of what it’s like to work here at Nationwide.

Best of luck in your application!



Specialist Collector and Negotiator

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Financial Reward Package

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The figures and percentages shown here are an illustration only.  Your actual salary and benefits will be detailed in your contract of employment if you join us. For example, your role could include a car allowance, relocation expenses or other benefits not shown here.

Here’s the legal bit: The infographic is an indicative summary of some of the key benefits which you may receive if you are employed by Nationwide and these are subject to variation by Nationwide at its discretion. If you work part-time, some benefits may be pro-rated.  This document provides an illustrative summary only and does not create any contractual rights.

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