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Infrastructure Support Specialist Lead

Infrastructure Support Specialist Lead

  • Location(s): UK Wide
  • Salary: Competitive
  • Contract Type: Permanent
  • Ref: R00TR00560
  • Closing Date: 04 August 2021
  • We're happy to consider flexible working approaches for this role

As an Infrastructure Support Specialist Lead with a sound technical knowledge of All Windows Server Operating systems from 2008R2 onwards, you’ll provide 3rd line run and change Infrastructure support with the aim of protecting and improving critical Nationwide services.

The role is within the Enterprise Servers Wintel Hosting Team who maintain the support and continuous improvement of the associated platform infrastructure to ensure member facing services run without interruption.

Your success isn’t based on how long you spend at your desk. You’ll have contracted hours, but we’re always happy to support flexible working wherever we can. That might mean working from home or different Nationwide offices or agreeing a working pattern to help you balance work and life. We will always strive to find a way that works for everyone.

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

There is a requirement to work on call in this position. This is compensated and is usually 1 week in 4 or 5, 24x7 for that period. This includes Christmas and New Year.


What you’ll be doing

You will be part of a technical team within IT support in a large IT department located in Swindon.  You will proactively manage Nationwide’s production Windows server estate and support business critical systems on a 24x7 basis (out of business hours support is provided on a rota’d on call basis).

You will be responsible for the 3rd Line support for critical line of business systems hosted on the Windows platform. You will be focussed on proactive and preventative work to ensure service levels are maintained without unexpected interruption in an environment where member and regulator expectations for service continue to rise.

About you

You will be a self-motivated IT professional with significant experience in a 2nd/3rd line IT support role, have excellent communication skills, and the ability to articulate risks and issues as well as manage stakeholders and their expectations.

You would have had experience of working in a technical team, providing root cause problem diagnosis and incident resolution, with the ability to identify, plan, implement and lead the complex proactive system enhancements to ensure efficient running of the Society’s technical infrastructure.

You will have worked in a large organisation following ITIL best practice following a methodical, controlled, governed approach to project and system management.

You will have experience working on the following:

  • Windows Server 2012/2016/2019
  • PowerShell
  • Windows Security
  • IIS and Web services
  • PKI
  • Good knowledge of TCP/IP, DNS, WINS, DHCP
  • Working within ITIL and/or SAfe Agile frameworks.

Experience of the following would be useful but not essential as training will be provided

  • Problem solving methods (Advance7 RPR, Kepner Tregoe, etc)
  • Wireshark/NetMon packet trace analysis
  • Microsoft SysInternals and memory dump analysis
  • Major cloud platforms (Azure, AWS, Google)
  • BizTalk, IBM MQ, MS SQL
  • Coding in .Net and C#

We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:

  • Your values, and what makes you who you are
  • How you’d make a difference to our members in this role

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday

Why work at Nationwide

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So, if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button.  You’ll need to attach your up to date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.  


Infrastructure Support Specialist Lead

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