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Senior Software Engineer - Python, ReactJs, Amazon Connect

Senior Software Engineer - Python, ReactJs, Amazon Connect

  • Location(s): UK Wide
  • Salary: Competitive
  • Contract Type: Permanent
  • Ref: R00TR00722
  • Closing Date: 28 September 2021
  • We're happy to consider flexible and part-time working approaches for this role

We’re no strangers to being at the forefront of technological breakthroughs – first in the UK to launch internet banking, joint first with Apple pay, Cisco leading-edge technology in our branches.

Building on that success, we’re now on a hugely exciting and ambitious transformation journey to become a simpler, more agile and innovative organisation, whilst remaining relentlessly focused on delivering legendary products and services to our members…

We are looking for experienced Engineers to join our Engineering team. Working proactively with Engineers, Projects, Architecture and Operations to collectively work together to support the new Contact Centre Technology solutions.

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.


What you’ll be doing

This is a varied Engineer role supporting the new Contact Centre Technology solutions. This will involve maintaining governance and processes for incident and problem resolution. Creation and publishing of guardrails, standards and patterns related to the support and operation of the contact centre solution.  Creation and publishing knowledge articles as part of the support and operation of the contact centre solutions. Engage in incident and problem management and resolution. Assist other agile teams with support and development of contact centre solution features. Backlog management via Jira. You will be prepared to occasionally work outside of contracted hours when required, to help support and deliver change on the Platform

About you

Be a technical SME, experienced in support and able to provide mentorship/coaching to the junior members of the team

Technically we would be looking for a mix of the following areas

  • Python
  • ReactJs
  • Amazon Connect
  • Terraform
  • Monitoring Solutions (ELK / DataDog)
  • CI/CD solutions (Buildkite / Jenkins)
  • Git
  • Docker
  • Jira/Confluence
  • SRE skills


The extras you’ll get

If you put a lot in, it’s only fair you should get a lot out. So if you help us do the right thing for our members, we’ll help further your career with us.

As part of our team you’ll get:

  • Access to training to help you progress and develop your technical skills and career
  • Pension scheme where if you pay in 7% we’ll top it up to 23%
  • Life assurance worth 8x your salary
  • 25 days’ holiday plus bank holidays
  • The ability to 'buy’ up to 10 days more holiday
  • Flexible benefits scheme giving you access to discount vouchers at various retail outlets
  • Access to an annual performance related bonus scheme


Why work at Nationwide

At Nationwide, we’re here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we’re known for being open, honest and trustworthy.

We’re also the world’s largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in and have the talent and drive to keep us successful.

At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute then please apply and help us in building society, nationwide.


What to do next

If this role is for you, please click the ‘Apply Now’ button.  You’ll need to attach your up to date CV and answer a few quick questions for us.

We respond to everyone, and so we will be in contact shortly after the closing date to let you know the outcome of your application.  


Senior Software Engineer - Python, ReactJs, Amazon Connect

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