- Location(s): UK Wide
- Salary: Competitive
- Contract Type: Permanent
- Ref: R00TR00731
- Closing Date: 26 October 2021
- We're happy to consider flexible working approaches for this role
Nationwide Building Society has always delivered great service in new ways: for example, we were one of the first UK financial services providers to provide online banking. Now we want to extend and unify our service for our members and our colleagues, helping us keep and extend our lead as the nation’s best regarded building society.
For members are at the core of Nationwide. We’re not a bank: we’re owned by our members, and they expect us to give the amazing service they’re accustomed to.
Chat is an amazingly powerful way for our members to talk to us. Our ChatBot, Arti, has proven herself to be flexible and adaptable, helping millions of members get the information they need from our Web site, mortgage and banking systems. Now we want to extend Arti so she can do more and help in all kinds of new ways as part of a new programme – the Future of Legendary Service.
What you’ll be doing
Our teams are close knit, friendly and sociable. You can expect to work alongside experts in mortgages, banking, payments, risk and CRM, as well as colleagues who understand how our branch systems work and how best to deliver exceptional service. Above all, we’ll give you the accountable freedom you’ll need to propose and deliver the best solution for our members.
We understand that learning is essential for us to grow as engineers, so we’ll provide access to Pluralsight and Degreed courses, together with subscriptions to developer portals, regular training courses, and the time that you need to learn. There are plenty of opportunities for you to teach, too.
As you’d expect, we want to take good care of our member’s money, so we’ll expect you to be aware of good security principles.
The extras you’ll get
If you put a lot in, it’s only fair that you get a lot out. Our rewards and recognition scheme includes:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 25 days holiday
Why work at Nationwide
We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.
If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. Something really quite special.
What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured and you feel empowered to contribute, then please apply and help us in building society. Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV and answer a few quick questions for us.
We respond to everyone, and so we will be in contact shortly after the closing date to let you know the outcome of your application.