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Operational Resilience Senior Consultant

Operational Resilience Senior Consultant

  • Location(s): UK Wide
  • Salary: Competitive
  • Contract Type: Permanent
  • Ref: R00TR01109
  • Closing Date: 03 February 2022
  • We're happy to consider flexible working approaches for this role

As a senior consultant within our Operational Resilience Strategy & Framework team you will help to shape, implement and sophisticate the Society’s approach to operational resilience, focused on meeting our member’s needs, enabling our strategic objective that is ‘Built to Last’ and ensuring we remain compliant with new regulatory frameworks. You will lead initiatives which help the Society to understand and manage its resilience position and influence senior business stakeholders to make the improvements required to achieve our target state.

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused. At our heart is our Cornerstones, our PRIDE values and our overall purpose to build society, Nationwide.  Security and Resilience is a key enabler for this, as we seek to ensure that our Member services, money and data are available and secure at all times, through both a run and change lens.

Operational Resilience (OR) forms part of the Security and Resilience Team within Resilience and Agility. The primary objective of the OR function, is to work in Partnership across the Society, ensuring the Society is prepared for and able to respond, recover and learn from operational disruption, thus protecting its Members the Society and the Sector from harm.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You will be responsible for helping to design, implement and assure the strategy, framework, methodology and processes which enable the Society to understand, manage and improve its operational resilience, operational continuity in resolution and business continuity position. Key role responsibilities include:

  • Monitor, interpret and apply Operational Resilience (OR), Operational continuity in resolution (OCIR) and business continuity (BC) regulatory requirements, industry best practice and standards to ensure Society alignment;
  • Develop, sophisticate and implement OR/BC/OCIR strategy, methodologies, framework and processes to manage and drive improvement to the Society’s position;
  • Mature, develop and implement strategies and approaches to Operational Resilience initiatives including the Society’s impact tolerances and scenario testing
  • Analysis of results of assessments and testing output to help senior stakeholders and service line owners enact improvements
  • Support the development of operational resilience capabilities and competencies, working with senior stakeholders to improve along their resilience maturity plan
  • Create and present management reports and papers which provide operational resilience insight and influence management decision making and investments
  • Provide specialist advice, challenge and guidance to the business stakeholders on operational resilience, business continuity and OCIR.
  • Working in a matrix environment, supporting other Team Members and the delivery of the overall Team objectives.

About you

We are looking for talented, energetic and innovative individuals, with the confidence and passion required to help drive the Society’s approach to further embedding and maturing the Society’s resilience agenda. To be successful in this role, the following skills are required:

  • A detailed understanding of operational resilience, OCIR or business continuity regulatory requirements, industry standards and best practice;
  • Practical experience of shaping, developing, and implementing organisation wide initiatives and strategies
  • Strong analytical and problem-solving skills, with the ability to present complex information in compelling ways that drive engagement and improvements from key stakeholders;
  • Strong communication and stakeholder management skills, with the ability to engage and influence at multiple levels;
  • The confidence to challenge existing ways of working and provide fresh perspective, aligned to the Society’s missions and cornerstones
  • The drive, enthusiasm and resilience to succeed in a challenging and dynamic environment;

We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:

  • Your values, and what makes you who you are
  • How you’d make a difference to our members in this role
  • How you’d help the Society to continue to deliver and build legendary service


We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.


The extras you’ll get

Our people’s success isn’t based on how long they spend at their desk. While you’ll have contracted hours, we want to offer a flexible environment where possible. That might be working from home, logging on from other offices across the UK, or working part time or compressed hours.

We’ve let you know about the flexibility available for this role at the start of the advert. This means you can quickly decide if it suits how you’d like to work.

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday

Why work at Nationwide

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.
If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button.  You’ll need to attach your up to date CV and answer a few quick questions for us.

We respond to everyone, and so we will be in contact shortly after the closing date to let you know the outcome of your application. 


Operational Resilience Senior Consultant

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