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Customer Support

The face and voice of our Society

Customer Support

(EC) CUSTOMER AND EMPLOYEE EXPERIENCE 1

Customer Support at Nationwide

We want to help our 15 million members in the way that's easiest for them, whether that’s in-person, over the phone, via digital channels or using video technology. However they choose to contact us, there'll be a friendly human at the ready.

Our Teams

We started with mortgages but now offer a range of financial products and services. You could work in an advisory role helping our customers choose what's right for them, a support role answering their questions, or maybe managing the team is right for you? Take a look. 

(CUSTOMER SUPPORT) MORTGAGE CONSULTANT

Mortgage Consultant

Help our members find the right mortgage for them by offering advice, support and expertise.

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(TEAM) Channel Support

Customer Service

Be the friendly face that greets our customers when they visit one of our branches.

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(CUSTOMER SUPPORT) PERSONAL BANKING MANAGER

Personal Banking Manager

Work one-to-one with customers to identify their needs and point them in the right direction.

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(CUSTOMER SUPPORT) BRANCH MANAGER

Branch Management

Take responsibility for everything from people development to customer satisfaction.

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(TEAM) CONTACT CENTRE 2

Financial Planning Manager

Identify customers' needs and offer honest, tailored advice that will forge long-term relationships.

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(CUSTOMER SUPPORT) CONTACT CENTRE

Contact Centre

Supporting our members, and each other

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branch

Serving our communities

It’s estimated that 10,000 shops will close in 2019, according to the Centre of Retail Research, with much emphasis put on the decline in footfall resulting from the shift to online retail.

However, we believe more should be done to serve and empower communities - as a result we're investing in branches as well as the latest technology, enabling our members to benefit from both digital convenience and a human touch. Today we are committing not to leave any town or city in which Nationwide is currently based without a branch for at least two years.

“Healthy high streets are vital in keeping local communities alive. They are a major part of our history and identity - a space where we come together. We need to rediscover the sense of belonging that has served communities for centuries and as businesses we need to open out doors to people and not just customers. It’s not good enough that we succumb to the perceived inevitable and watch our local shopping centres fade away. We owe it to our communities to make ourselves relevant again,”

Joe Garner, Chief Executive of Nationwide Building Society