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Dunfermline Contact Centre

The place to build a meaningful career

Dunfermline Contact Centre

Welcome to our Dunfermline contact centre

Being valued isn’t a given, but we think it should be. Whether it’s a challenging call or a rewarding team meeting, you’ll be part of a collaborative culture that puts recognition first. When you’re supported like you are here, you’re able to deliver the genuine customer service that we are building our society on.


Opportunities in Dunfermline

We’ve got lots of possibilities in Dunfermline, not just vacancies for now, but opportunities for the future too. In Customer Support you’ll get to the bottom of each members unique situation by listening and asking the right questions. You’ll build a relationship with every call and do everything to resolve questions first time. You could also be using our new virtual platform, which uses video conferencing to bring our members face-to-face with experts.

Our employee benefits

Competitive salary

And a range of special offers to reward employees who pay their salary into a Nationwide current account

Generous holiday allowance

24 days, increasing to 30 days per year. We also give our employees the option to ‘buy’ up to an extra 10 days holiday.

Flexible working

This can include options such as flexi-time, part-time, job sharing and term-time working.

Why we do what we do

We're here to help. No cross-selling or cold calling. Find out why Nationwide contact centres are different.
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Take the quiz

Find out if a Nationwide Customer Support role would suit you. It's quick, easy and anonymous. Pick one of the answers for each of these ten short questions. You'll learn more about working for the Society and get useful advice on next steps.

Take the quiz