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Customer Service

It's you our members turn to first

Customer Service

Our team

We’re the face of Nationwide for millions of our members – whether in our branches or at the end of a phone. They turn to us for help and advice, and we deliver the legendary service we’ve become known for. Add your customer service expertise to ours, and you’ll quickly become a vital part of one of the most important teams in our Society.

Current vacancies

Explore our current vacancies and apply for roles at Nationwide.

Recruitment Event

£17,000 - £21,756

Location Buckinghamshire
Contract Permanent

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Member Representative

£17,000 - £23,158

Location Hertfordshire
Contract Permanent

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Member Representative

£17,000 - £23,158

Location Essex
Contract Permanent

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There are 23 vacancies in Customer Service
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Busy Environment 2

What we do

We speed up queues, handle complex enquiries, refer customers to the relevant people and deliver exceptional service. We’re always on the lookout for friendly people who love meeting and greeting customers. Our ideal Member Representative stays cool under pressure, has a great knowledge of our products and services and is always friendly and approachable.

Our employee benefits

Competitive salary

And a range of special offers to reward employees who pay their salary into a Nationwide current account

Generous holiday allowance

24 days, increasing to 30 days per year. We also give our employees the option to ‘buy’ up to an extra 10 days holiday.

Flexible working

This can include options such as flexi-time, part-time, job sharing and term-time working.

Quiz Image

Take the quiz

Find out if a Nationwide Customer Support role would suit you. It's quick, easy and anonymous. Pick one of the answers for each of these ten short questions. You'll learn more about working for the Society and get useful advice on next steps.

Take the quiz