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Digital Banking Jobs & Careers

Bringing legendary customer experience into every digital interaction

Digital Banking Jobs & Careers

(D&A) DIGITAL 1

Harnessing the power of technology

By focusing on the needs of our 15 million members, we are paving the way for Digital Transformation with a focus on agility, speed of change and resilience. The aim? To get closer to our members’ needs across all our existing products and services, as well as future Open Banking propositions.

(D&A) DATA AND ANALYTICS 1

Digital Delivery & Operations

Our focus is on improving our digital offering to transform member experiences, while making sure we retain our human touch.

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Digital Technology & Engineering

We’re building an open digital platform that's flexible, scalable and ready to embrace the opportunities of Open Banking.

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Digital Product & Experience Design

Our mission is to provide exceptional digital services to members and colleagues by simplifying and modernising our digital estate.

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Face of change

We’re always looking for exceptional people. Fill in your details below and we’ll keep in touch

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(D&A) DATA AND ANALYTICS 2

Powered by the art of the possible

Trivia time. Who launched the first internet bank in 1997, a technological advancement which changed the face of personal finance?

The answer is Nationwide Building Society; over 20 years on, consumers are now using a vast array of channels to service their banking needs.

With smartphone technology heading towards 5G connectivity, AI capabilities, machine-learning chips and increased processing horsepower, not to mention the ‘rise and rise’ of the Internet of Things, the digital landscape is changing fast.

But leaders don’t stop.
Nationwide continues to be at the forefront of this digital innovation, imagining the art of the possible. Continuing to deliver legendary service is what inspires us, by developing the next generation technologies across our mobile and internet banking, branch and ATM applications.

Thanks to new app features, such as face ID and MoneyWatch, the latter which provides personalised insights to our members to help them manage their current accounts, the number of 'appy members using our awesome Banking app just keeps on growing. So much so that we've just hit the 2 million milestone mark.

Great minds think alike
Our team of design, technology and delivery experts work and collaborate on our most complex digital challenges.

And the purpose? To design, implement and run a set of Digital Products that excite and engage our members, and make it easier and more efficient for colleagues to serve them. 

Challenge accepted?
As new technology continues to lay a path for the convergence of physical and digital banking solutions, we need to make sure we continue to meet our members’ expectations. For that to happen we’re looking for great minds to join the ones we have within our Digital Product and Experience Design team.

Collaborative+Learning,+Development,+Teamwork,+Technologist+Learning

Not all heroes wear capes

If Covid-19 has taught us anything over the last year, it’s that not all heroes wear capes. Find out how we’re making improvements for Members that are making a real difference.

From our frontline workers to 'back office' teams, all of our 18,000 colleagues are playing a vital role in helping Members access our services and this can have a profound impact for some of our Members when it matters the most.
 
According to gov.uk, there are over 11 million people with a limiting long-term illness, impairment, or disability. Most people think about someone being blind when we talk about accessibility, but disabilities can include hearing, cognitive abilities, or physical abilities. And they can even be temporary or situational too – from broken arms or just bright sunlight on your screen, to being in a noisy or distracting environment.
 

​​​​​​​“The power of the Web is in its universality. Access by everyone, regardless of disability, is an essential aspect,” TIm Berners-Lee

 
Claire, a Product Owner in Digital, explains, “For us to truly build society, nationwide. Our digital estate must be both inclusive and accessible. We want our digital offering to be accessible to everyone. Greater accessibility means we can reach a larger more diverse customer base, and if we if we give a good experience to our Members it can lead to an increase in satisfaction and customer loyalty.”
 
It's when this aspiration for universality and the nature of the technology come together that it is possible to remove the barriers to communication and interaction that many people face in the physical world. But, when websites, applications, technologies, or tools are badly designed, they create barriers that create immense inequality and impact peoples’ lives. Claire adds, “If we get it wrong, we aren’t heroes – we could actually be seen as villains.”
 
“The first step we’re taking is to build a culture of accessibility as part of our teams’ day-to-day activities, and throughout the development life-cycle. We’ve created introductory training sessions and engineers and test specific training, and we're developing role specific versions for design and UX too.
 
"Our development teams are also working to improve the accreditation of the current digital estate. Having an accessible website, internet bank and mobile app will make a real difference to many of our Members.”
 
“But there’s so much more we can do. We’ve created a group of accessibility champions who we want to work closely with, and we’ve started talking to Nationwide's disability employee network (Enable) as we’d like to include Members and colleagues with disabilities in our processes such as end user testing. And that’s just the tip of the iceberg.”
 
If you’re interested in working for Nationwide and want to play a part in making accessibility part of our culture, you can register your interest via one of our Digital team pages above. You can also register for job alerts to stay up to speed with opportunities within Digital.