Uncompromisingly Customer.
Here's what it means to work at Nationwide.
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Here’s what it means to work at Nationwide.
Whatever your role, you think about how to meet customers’ needs in everything you do. You are always willing to share your ideas about how to make a greater impact and drive meaningful outcomes. And you know how to prioritise – putting your energy into the ideas and actions that deliver high-quality outcomes, at pace.
Strategic drivers are the key areas of focus that all of us must invest our time and money in to drive our purpose and commercial growth. They are the ‘what’ of our Blueprint for a Modern Mutual.
Deeper, broader, more lifelong relationships that provide the best value in banking. We put customers front-and-centre of everything we do. That’s the Nationwide way.
Personalised service you can trust, at every touchpoint. Whatever your role, you know how your work connects you to customers. At Nationwide, we thrive in delivering simply brilliant service.
Continuously improve, simplify, and deliver at pace. At Nationwide, we seek ongoing learning and development that build our skills. Curious. Experimental. And eager to grow.
We're famous for having a meaningful impact on customers, communities, and society by being bigger and doing better. We have a strong reputation for making a powerful impact. At Nationwide, we are driven by making a difference.
High performance at Nationwide
Our customer first behaviours put customers and members at the heart of how we work together.
They are the set of behaviours that every colleague needs to display, in every role.
We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand. We say it straight.
We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development. We push for better.
We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes. We get it done.
High performance at Nationwide
Our customer first behaviours are at the heart of everything you do. How you do your job is just as important as what you do. As a colleague, you are committed to:
Every single action you take has the customer at its heart.
You are determined and driven to do your best, for customers, your team, and yourself. You know what good looks like and don’t settle for or
accept mediocrity.
Bold in living our customer first behaviours, you are innovative and have a growth mindset. Learning is something you expect and embrace.
You are genuinely committed to inclusion, diversity and equity, and creating an inclusive culture where everyone can thrive.
You are always fully present in your interactions. You are honest and direct with good intent and prepared to say things ‘in the room’ so we can conflict to commit.
You don’t make assumptions. You ask questions and you actively listen to ensure that you truly understand.
If you say that you’ll do something, you commit to it. You prioritise the things that make the biggest impact – ‘starting less and finishing more.’
You are proactive in searching for ways to add value and lighten the burden for customers – creating an environment where we consistently deliver an excellent customer experience.
"We look for people who are interested to learn, prepared to really get stuck in and willing to put in the time and effort. From that we offer career opportunities and development for people. So it’s about enthusiasm and interest perhaps as much as any skill you have on your CV."
