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What makes us different

Banking – but fairer, more rewarding, and for the good of society

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A rewarding career experience

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose:

Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match.

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How we fulfil our purpose

We have four Strategic Drivers. We focus our time and money on them, so that we can fulfil our Purpose:

More rewarding relationships - Deeper, broader, more lifelong relationships that provide the best value in banking.

Simply brilliant service - Personalised service you can trust, at every touchpoint.

Focused, fit and fast - Continuously improve, simplify and deliver at pace.

Beacon for mutual good - Famous for having a meaningful impact on customers, communities, and society by being bigger and doing better.

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Our Customer First Behaviours

Our Customer First behaviours are all about putting customers and members at the heart of how we work together.

Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.

Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.

Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

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How we're helping to build a better society

We’re guided by a social purpose and aim to make our communities better places to live.

We give 1% of our profits before tax to charities tackling the housing crisis.

Our Community Grants programme gives millions each year to charities and local community projects.

Our 20-year partnership with Shelter has already helped more than 100,000 people in housing need.

Since April 2020, our operations have been carbon neutral.

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Meet our Employee Networks and Support Groups

Our 11 Employee Network Groups and 4 Support Groups are open to all colleagues, including those who share similar characteristics or life experiences and who want to connect with others.

Our Networks