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Our values

At Nationwide, our values are underpinned by the need to put our customers first. It's a driving force in every area of our business, making it an essential requirement if you'd like to work for us.

Below are just a few of the reasons over 14 million members choose to bank with us - that's over a quarter of the UK population.

We’re the world’s largest building society

Over 160 years ago we opened our doors as a building society. Run for the benefit of our members, being a building society means that we're free to reinvest more of our profits to improve the products and services we offer.

Our members decide how we’re run

Each year we ask our members to take part in our AGM and vote on key decisions about how we operate as a business. It’s your Society, so it’s only right that you help set the direction we take.

We support your local communities

Last year alone our employees spent over 19,000 hours volunteering on community projects. By 2017, our members and employees will have helped decide how we invest £15 million to support local communities.

We listen to what our members have to say

Our members told us that they wanted a greater choice of current accounts with a range of features, such as commission free cash withdrawals abroad and in-credit interest. So we launched FlexPlus and FlexDirect.

We’re committed to being an ethical business

Every decision we make as a business is underpinned by our core values of decency, fairness and dependability. Doing the right thing for our members is at the heart of what we do. 

Putting customers first

The film below shows just one of the ways we work with our members on things that matter. If you’ve just been diagnosed with cancer, the last thing you want to think about is money.

But it’s an uncomfortable truth that for many of those affected, money worries can dominate their lives as much as the practical and emotional consequences of living with cancer.